Manager - Front End & Catering

4595 Food Market Corp dba Josephs Classic Market•West Palm Beach, FL

About The Position

Are you energized by creating exceptional guest experiences and leading teams that set the tone for the entire store? At Joseph’s Classic Market, the Front-End & Catering Manager is the face of hospitality—overseeing checkout operations, guest services, and catering coordination to ensure every interaction reflects warmth, professionalism, and efficiency. From the first greeting at the entrance to the final thank-you at checkout, this role plays a defining part in shaping the Joseph’s experience. Growth & Learning at Joseph’s At Joseph’s Classic Market, we believe in growing leaders from within. As Front-End & Catering Manager, you’ll strengthen your leadership skills in service operations, team development, conflict resolution, and cross-department coordination. You’ll gain experience managing catering logistics, guest communications, financial reporting, and service performance metrics. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.

Requirements

Minimum 2 years in customer service or front-end management, preferably in grocery or hospitality
Strong leadership and communication skills
Professional phone etiquette and multitasking ability
POS/register experience and basic computer skills (Excel, email, ordering software)
Ability to stand for long periods and lift up to 25 lbs
Available for flexible scheduling, including weekends and holidays

Nice To Haves

Experience managing catering or event orders is a plus

Responsibilities

Supervise all front-end operations, including cashiers, baggers, and front desk staff
Ensure accurate register procedures, cash handling, and efficient transaction processing
Monitor staffing levels to minimize wait times and maintain smooth checkout flow
Maintain a clean, organized, and welcoming checkout and customer service area
Ensure proper functioning of POS systems and registers
Oversee the main phone line, ensuring all calls are answered promptly and professionally
Train staff on phone etiquette, call transfers, and message accuracy
Resolve guest issues, refund requests, and service concerns professionally
Manage special requests, product inquiries, and order pickups
Serve as a key point of contact for VIP guests and repeat customers
Serve as the lead contact for all catering inquiries and orders
Confirm menus, pricing, pickup/delivery details, and timelines with guests
Coordinate with kitchen, deli, bakery, and other departments to ensure seamless fulfillment
Ensure catering orders are accurate, well-presented, and completed on time
Maintain catering calendars, invoices, and order logs
Support development of seasonal catering menus and promotional packages
Hire, train, and schedule front-end and guest service associates
Conduct cashier training on policies, POS systems, and hospitality standards
Lead daily huddles to align team on priorities and promotions
Provide ongoing coaching, feedback, and performance evaluations
Promote a positive, service-driven team culture
Lead by example in delivering friendly, personalized service
Support store events, tastings, and holiday rushes with front-end coordination
Monitor cleanliness, dress code, and customer interaction standards
Create a warm and welcoming environment from entrance to checkout
Monitor and report front-end sales, drawer discrepancies, returns, and service metrics
Manage gift card sales, catering deposits, and applicable service fees
Submit weekly catering and customer feedback reports to Store Manager
Collaborate with department managers to coordinate promotions and order execution
Assist with additional responsibilities as assigned by store leadership