Manager, Franchise Learning

McDonald's Corporation • Chicago, IL

2d

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department OverviewMcDonald's US Franchising Strategy team is aligned around a vision to make McDonald’s the greatest franchising opportunity for generations to come, supported by the industry's leading franchisor. We will do this by offering the best financial outcomes and access to the leading brand, by providing the most upside potential for franchisees to achieve future growth and fulfill their personal and professional goals, by building towards the future to ensure McDonald's franchising leads the competition on performance and innovation, and by elevating and maintain our brand as the leading franchisor.
The Franchising Development Manager will be responsible for supporting of candidates throughout their learning journey in the candidate Franchising training program.

Requirements

• BA/BS degree; High School diploma or equivalent required.
• Learning and Development experience including facilitation skills and learning assessment.
• Strong written and verbal communication skills.
• Ability to give and receive constructive feedback and take necessary action to make improvements.
• Ability to get things done through influence and relationship management.
• Knowledge and experience of McDonald’s Operations and platforms (HU, Campus, FRED, etc.)
• Ability to create and maintain processes and systems to support organization.
• Competence in MS 365 including PowerPoint, Excel, Word, SharePoint, CoPilot

Responsibilities

• Maintain a load of 25-40 candidates all at varying levels of readiness, guiding them through the Francise Candidate Training Program.
• Validate candidate knowledge of all areas of restaurant operations, finance, NFS, Food Safety, People, Technology, Back Office, Marketing, Pricing, and other topics relevant to being a successful owner/operator.
• Provide coaching, guidance, and resources to enable skill and relationship building.
• Conduct gap analysis to determine learning needs and customize learning plans based on candidate experience.
• Assess candidate readiness at all stages of the training program.
• Proactively manager stakeholder groups to ensure alignment between franchising and the field offices
• Serve a strategic partner to field offices and other departments to ensure candidates are getting what they need from the program.
• Facilitate sessions for small and large audiences in virtual and in-person settings

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager