Manager, Forms

MAPFRE•Webster, MA

5d•$98,000 - $118,000

About The Position

The Manager, Forms plays a critical role in shaping and maintaining the organization’s insurance policy forms across the full product portfolio. This position is responsible for ensuring all forms accurately reflect product intent, comply with regulatory requirements, and are implemented seamlessly within core systems.

Requirements

Bachelor’s degree or 7+ years of experience in insurance forms management, product development, or regulatory compliance
Deep regulatory compliance knowledge
Strong vendor-management and negotiation skills
Project management expertise with a focus on process improvement
Familiarity with policy administration systems
Ability to draft, interpret, and refine complex insurance contract language

Responsibilities

Oversee the creation, review, and approval of policy forms, endorsements, and declarations for both new and existing products.
Ensure consistency, clarity, and alignment of all form language with underwriting standards and product design objectives.
Monitor evolving state and jurisdictional requirements related to insurance forms.
Manage the full lifecycle of filings and approvals with Departments of Insurance.
Ensure timely updates and revisions in response to regulatory or legislative changes.
Lead and manage relationships with third‑party forms specialists.
Establish and uphold service-level agreements (SLAs), quality benchmarks, and performance expectations.
Review, validate, and approve deliverables from external partners to ensure accuracy, compliance, and consistency.
Partner closely with Product, Legal, Compliance, and IT teams to ensure all forms align with pricing strategies, coverage intent, and system requirements.
Support the integration of forms into policy administration systems and verify accuracy through testing and issuance validation.
Develop and maintain strong version-control processes and audit protocols for all forms.
Conduct periodic quality reviews to ensure compliance, accuracy, and operational effectiveness.
Drive process improvement initiatives and identify opportunities to enhance tools, workflows, and operational efficiency.