Manager, Fiscal Services Payment

The Ohio State University • Mount Pleasant, MI

1d • $103,000 - $134,500 • Hybrid

About The Position

The Fiscal Services Payment Manager provides supervisory leadership to the Sponsored Fiscal Payment team in The Enterprise for Research, Innovation and Knowledge (ERIK). The Fiscal Services Payment Manager reports to the Associate Director, Sponsored Fiscal Operations and serves as a subject matter expert and escalated point of contact for all university departments and external sponsors for escalated issues or activity related to sponsored program activity. Provides fiscal, operational, and administrative leadership support to the Office of Grants and Contracts, university fiscal officers, department grant managers and various project sponsors.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience
• 5 years of relevant experience leading accounts receivable, billing, payment processing, collections and/or finance teams in a higher education and/or sponsored program environment.

Nice To Haves

• 8-12 years of relevant experience leading accounts receivable, billing, payment processing, collections and/or finance teams in a higher education and/or sponsored program environment.
• Expertise in Workday Customer Accounts and Sponsor modules, including configuration and workflow knowledge.

Responsibilities

• Supervises the day-to-day operations and activities of the Sponsored Fiscal Operations Payment team within The Enterprise for Research, Innovation and Knowledge (ERIK).
• Establishes staff priorities, goals and KPIs based on business need and workload, with guidance and recommendations from leadership as needed; handles highly complex inquiries of large scope; oversees the maintenance of sponsor contact information; approves invoice write-off requests; provides data for internal audit responses.
• Works extensively with Clinical Trial groups to identify payment application methods and improvements; manages sponsor refunds. Works to provide quality service solutions which may set precedence.
• Provides leadership and guidance to less experienced colleagues.
• Assumes responsibility for monitoring and ensuring compliance with operational policies and procedures, including but not limited to procedures and systems to manage the functions of project billing and payment processing, accounting reconciliation, and inquiries related to Sponsored Fiscal Operations. Works to provide the continuous improvement of administrative services to the research community.
• Supervises the performance and professional development of the Sponsored Fiscal Payment team; assists in the recruitment, onboarding, training and development; Ensures compliance with all applicable rules and regulations, including Sponsor requirements, university policies, and state and federal regulations.
• Works collaboratively and develops working relationships with the Sponsored Fiscal Collections and Billing teams, the Office of Grants and Contracts, university department contacts and various project sponsors to ensure payments are processed accurately and timely.
• Serves as a point of contact with Office of Grants and Contracts, sponsored program officers, department fiscal officers, sponsor and external auditors, and university human resources staff.
• Has an expert understanding of the various sponsors, their billing requirements, regulations, and their impact on fiscal operations.
• Develops and leads working groups to identify cross-functional process improvements.
• Leads staff meetings and training sessions.

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager