Payment Services Manager

University of San Francisco

About The Position

The Payment Services Manager facilitates billing and payment processing for the in-term student population. This position is responsible for over 60 million dollars in revenue a semester. This position assists in the testing, verification and updating of billing and payment plans set up. Provide in-depth student and parent counseling on escalated billing and payment issues including account information and adherence to university policies and procedures, Federal Financial Aid Regulations, and the Family Educational Rights and Privacy Act of 1974 (FERPA) regulations. The Payment Services Manager reports to the Associate Director of Student Accounts.

Requirements

Bachelor’s Degree from credited institution or equivalent experience. Computer/business emphasis preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
Minimum three years working in financial services department preferably in accounts receivable. University experience preferred.
At least 3 years handling escalated issues in a customer service environment
Works under minimal supervision.
An ability to react to customers’ needs quickly, thoughtfully, and courteously.
An ability to communicate effectively both orally and in writing with diverse populations.
Excellent organizational skills with an ability to organize and prioritize multiple projects and tasks simultaneously.
A proven ability to work effectively as a team member.
The ability to analyze and interpret data and make independent decisions.
Proficiency with MS Office Suite, Internet, and other programs as needed (e.g., mail merge, data base management). Previous experience with Banner and Cashnet preferred.
Ability to work flexible hours, including evenings and weekends as required by academic and operational needs
Understanding of and commitment to UFS’s Vision, Mission and Values.

Nice To Haves

Previous experience with Banner and Cashnet preferred.
University experience preferred.
Computer/business emphasis preferred.

Responsibilities

Manages and administers semester payment plan
Generates and oversees semester invoice creation via myUSF View & Pay (Transact)
Handles semester billing for Student Accounts. Conducts follow-up with students including answering phone calls/emails from students/parents and making phone calls/emails on billing related inquires in a courteous and efficient manner.
Assists with the University’s due diligence collection process for enrolled students with delinquent accounts.
Develops, updates and implements processes that ensure compliance of the stale-dated federal financial aid refunds and state escheatment process per University, Department of Education and/or State of California.
Assist with International Flywire payment auditing
Administer athletic book store adjustments
Primary contact for monitoring and applying student specific benefits onto accounts (Double Dons, Catholic School Teacher Discount, 4+1 students, etc.)
Assists in 1098-T compliance process
Applies Federal and State tax charges onto accounts
Works with Health Promotion Services to apply health related fines onto accounts
Directs and provides billing and payment counseling to a diverse population of students and parents
Identify and updates Student Accounts website
Participates in and provides support for seminars, workshops, and presentations to assist students, parents, and University staff with billing and payment information
Performs other duties as assigned.