Manager, Fiscal Operations and Student Health Insurance Program, Health & Wellbeing Administration

Wake Forest University•Winston-Salem, NC

About The Position

The Manager, Fiscal Operations and Student Health Insurance Program position provides critical dual-focused leadership in both finance and administration, providing fiscal support for ongoing business operations and administering the Student Health Insurance Plan (SHIP). This position is the financial liaison for assigned departments within Health and Wellbeing. The Manager processes financial transactions, performs reconciliations and analysis, manages restricted funds, performs comprehensive financial reviews, provides financial reports, oversees revenue and expense trends, completes financial forecasts, completes year-end closing processes, and supports annual budget development. In collaboration with our external plan administrator, this position manages the enrollment and waiver processes, communications strategies, community outreach, reconciliation of enrollment records, customer service, and complex financial and enrollment reconciliations. This position requires an exceptionally high level of discretion due to exposure and access to highly confidential and sensitive information. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Requirements

Associate degree, plus three to five years related accounting/business experience, or an equivalent combination of experience and education.
Three to five years of progressively responsible administrative experience.
High proficiency in Microsoft Excel.
Outstanding communicator: an individual who possesses strong written and verbal communication skills, as well as the ability to present their views clearly and compellingly.
Ability to demonstrate cultural competency by effectively communicating and engaging with diverse student populations, understanding and respecting diverse cultural norms, and fostering inclusive cross-cultural interactions.
Demonstrated skill in managing complaints/problems effectively and/or referring as appropriate.
Demonstrated ability to foster a cooperative, welcoming, and inclusive work environment.
Demonstrated ability to maintain confidentiality and perform a wide range of duties that require independent judgment, organizational skills, flexibility, tact, and discretion.
Excellent interpersonal skills and customer focus, with the ability to project a collaborative and professional demeanor with a wide range of constituencies in a diverse University community.
Ability to anticipate problems, critical issues, and opportunities as they arise and advise accordingly.
Ability to develop financial plans and manage resources.
Exceptional organizational skills to manage simultaneous ongoing projects and to maintain workflow, including attention to detail and accuracy in correspondence and reports.
Self-motivated, proactive, and committed to continuous improvement.
Ability to work independently and with minimal supervision.
High degree of professionalism, integrity, and dependability.

Nice To Haves

Bachelor’s degree in Accounting or Business Management.
Five to seven years of progressively responsible administrative experience.
Demonstrated knowledge of health insurance and industry standards.
Experience with health insurance programs.

Responsibilities

Financial Planning & Reporting Prepares departmental operating budgets, including long-range projections and capital requests, generates regular financial reports, forecasts, and year-end budget planning, oversees restricted endowment and gift accounts; ensures compliance with donor terms and adherence to the University’s First Dollar Rule, and provides ongoing analysis of accounting policies and procedures.
Transaction Oversight Oversees and manages financial processes, including payroll, invoicing, cash deposits, journal entries, and the monitoring/reconciliation of departmental budgets against actuals.
Operational Efficiency Assist departments in the development and evaluation of requests for quotations (RFQs), develop Standard Operating Procedures (SOPs), and work to enhance operating efficiencies and business process changes.
Advisory Monitors budget-to-actual variances and advise directors and department managers on budget, salary, and operating trends impacting budget.
Program Management Oversees the administration of the Student Health Insurance Program (SHIP), including managing the insurance enrollment and waiver processes, performing data validation, and reconciling enrollment records and student account charges.
Strategic & Contractual Oversees annual SHIP renewal negotiations with the insurance carrier in partnership with external consultant, maintains contractual relationships with external consultants/plan administrator and the insurance carrier, and chairs the Student Health Insurance Advisory Committee.
Reconciliations Performs multiple complex financial reconciliations monthly for SHIP. Reconciles the general ledger to sub-ledgers and detail transaction reports, including accrual variances. Reconciles the Plan Provider bill to the student account charges, tracking status changes, and eligibility changes. These processes ensure that all insurance premiums charged to students are accurately accounted for in the general ledger and that payments made to BCBS perfectly align with those student charges, accounting for any timing differences or enrollment changes.
Communication & Outreach Manages comprehensive program communications and marketing with all constituents, develop campus outreach initiatives to promote SHIP awareness, and advise/instruct students, parents, and the campus community on SHIP provisions and eligibility.
Student Support & Administration Evaluate student issues that arise and refer them to appropriate services and resources. Cultivate relationships and foster collaboration with key campus partners and maintain the SHIP website and student portal.
Leadership Development Participates in division-wide collaborative projects that support the Campus Life strategic Plan, search committees, and other leadership development opportunities.