Manager, Financial Counseling

OneOncology•Athens, GA

14h

About The Position

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: This role works under the direct supervision of the VP, RCM and is responsible for managing the day-to-day operations and staff of the Patient Financial Counseling (PFC) Team. Duties include direct leadership of the Financial Counseling team; creating and implementing new work processes to include policies, procedures, performance metrics, and streamlined workflows; running daily and weekly reports, performing team audits and ongoing training of the team; and, building rapport with the clinical and administrative operations across the practice. Excellent verbal and written communication skills are required for reporting findings to executive leadership.

Requirements

Bachelor’s degree or equivalent healthcare related experience required.
Minimum of five years healthcare management experience; preferably with Oncology/Hematology knowledge.
Frequent standing and walking
Attendance is an essential job function.
Knowledge of insurance coverage guidelines.
Excellent written and verbal communication skills.
Ability to apply good judgment.
Ability to meet deadlines.
Knowledge of clinic office procedures, medical practice and medical terminology.
Ability to interpret, adapt and apply guidelines and policies and procedures.
Ability to successfully organize, delegate, and supervise.
Ability to recognize, evaluate and solve problems.
Ability to successfully plan, implement and manage multiple projects simultaneously.
Strong organizational skills and attention to detail.
Strong knowledge of Windows-based software applications. (E.g.: Word, Excel, Outlook…)
Excellent Customer Service skills.

Responsibilities

Manages the team providing financial counseling services; The Financial Counseling Team regularly communicates with patients, by phone or in person, regarding their financial obligation, establishing payment arrangements and sourcing available financial assistance
Establishes and enforces performance metrics for department employees, including setting goals and goal achievement measurements.
Effectively communicates and resolves patient billing issues and billing complaints
Analyzes monthly benchmarks for staff and prepare reports for distribution and discussion.
Provides feedback to leadership regarding possible areas of improvement or concern and meets regularly with clinical and practice leadership to determine areas of performance improvement.
Maintain clinic assignments and ensure adequate coverage during employee absences and holidays.
Review and update the team’s policy and procedure manual as needed.
Monitors and reports volume of work as well as any outstanding issues to leadership.
Assess workflow and develop strategy to complete all necessary work prioritizing tasks as necessary.
Review & approve employee time for semi-monthly payroll; monitors overtime utilization.
Lead and support the team with all financial counseling activities as needed.
Oversee employee activity such as interviews, job performance, quarterly performance reviews and disciplinary actions with appropriate approvals as required.
Manage employee relations issues appropriately as they arise and escalate to leadershipas necessary.
Prepare end of month report highlighting pertinent issues for leadership’s review.
Daily review of scheduled patients to ensure that the PFCs have accurately noted the patients who need to stop for PFC discussion.
Reviews and approves patient refund requests and sends to AP department for processing monthly.
Perform monthly staff account audits to determine accuracy and error ratings.
Ensure Best Practice Revenue Cycle Solutions are consistently maintained.
Travel to clinics observing current processes and recommend improvements to optimize workflow.
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.