Manager, Field Service Technology

Waste Management, Inc. (WM)•Houston, TX

14d

About The Position

The Field Service Delivery Manager is responsible for managing the efforts and execution of work that support end-user technology and devices. This position will foster a relationship between Digital and the end-user community. The Manager will be responsible for managing a team of Technical Analysts in their assigned area. The Candidate must have excellent communication and team-building skills.

Requirements

Education: Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Experience: Six (6) years of relevant work experience (in addition to education requirement).
In dept knowledge and skills in one or more of the following: Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management and general information technology knowledge.
Must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Nice To Haves

Certifications: MCP, ITIL, CCNA, PMP or Agile methodology.
Experience executing or directing Mergers & Acquisitions activities.

Responsibilities

Responsible and accountable for managing end-user technology support and operations activities in an assigned area.
Collaborates with Market Area and internal business partners, and other Field Service Delivery Managers to define project objectives, develop detailed delivery plans, schedules and resource plans.
Plans technology initiatives and projects, establishes priorities and monitors progress.
Leads a team of Technical Analysts to establish and communicate common goals and direction for the team.
Evaluates status and resource utilization and implements changes to improve the team's effectiveness.
Oversees performance management and budget for managed service providers.
Prepares status reports and presentations as necessary.
Facilitates communication between peers, team, business partners and senior management.
Mentors team members, encourages career development, and oversees overall team performance management.
Acts as customer advocate while maintaining corporate policies.
Provides World Class customer service to business partners.
Travels up to 25-50% of the time.