Manager, Field Service Technology

WM•Houston, TX

13d

About The Position

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary The Field Service Delivery Manager is responsible for managing the efforts and execution of work that support end-user technology and devices. This position will foster a relationship between Digital and the end-user community. The Manager will be responsible for managing a team of Technical Analysts in their assigned area. The Candidate must have excellent communication and team-building skills. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. Responsible and accountable for managing end-user technology support and operations activities in an assigned area. Collaborates with Market Area and internal business partners, and other Field Service Delivery Managers to define project objectives, develop detailed delivery plans, schedules and resource plans. Plans technology initiatives and projects, establishes priorities and monitors progress. Leads a team of Technical Analysts to establish and communicate common goals and direction for the team. Evaluates status and resource utilization and implements changes to improve the team's effectiveness. Oversees performance management and budget for managed service providers. Prepares status reports and presentations as necessary. Facilitates communication between peers, team, business partners and senior management. Mentors team members, encourages career development, and oversees overall team performance management. Acts as customer advocate while maintaining corporate policies. Provides World Class customer service to business partners. Travels up to 25-50% of the time. III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: Direct supervision of full-time employees, including team leads and individual contributors. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Six (6) years of relevant work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements Preferred: Certifications: MCP, ITIL, CCNA, PMP or Agile methodology. Preferred: Experience executing or directing Mergers & Acquisitions activities. C. Other Knowledge, Skills or Abilities Required In dept knowledge and skills in one or more of the following: Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management and general information technology knowledge.

Requirements

Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Six (6) years of relevant work experience (in addition to education requirement).
Excellent communication and team-building skills.
In dept knowledge and skills in one or more of the following: Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management and general information technology knowledge.

Nice To Haves

Certifications: MCP, ITIL, CCNA, PMP or Agile methodology.
Experience executing or directing Mergers & Acquisitions activities.

Responsibilities

Responsible and accountable for managing end-user technology support and operations activities in an assigned area.
Collaborates with Market Area and internal business partners, and other Field Service Delivery Managers to define project objectives, develop detailed delivery plans, schedules and resource plans.
Plans technology initiatives and projects, establishes priorities and monitors progress.
Leads a team of Technical Analysts to establish and communicate common goals and direction for the team.
Evaluates status and resource utilization and implements changes to improve the team's effectiveness.
Oversees performance management and budget for managed service providers.
Prepares status reports and presentations as necessary.
Facilitates communication between peers, team, business partners and senior management.
Mentors team members, encourages career development, and oversees overall team performance management.
Acts as customer advocate while maintaining corporate policies.
Provides World Class customer service to business partners.
Travels up to 25-50% of the time.
Direct supervision of full-time employees, including team leads and individual contributors.