Manager – Field Clinical Operations

Dozee•Houston, TX

13h•$60,000 - $70,000

About The Position

The Operations Manager â Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.

Requirements

CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
3â5+ yearsâ experience in clinical operations, medical devices, or healthcare technology
Valid driverâs license and willingness to travel extensively nationwide
Strong communication, organization, and problem-solving skills

Nice To Haves

Experience in SNFs or long-term care strongly preferred

Responsibilities

Manage, coach, and support FCCs across the U.S.
Lead onboarding and training of new FCC hires
Conduct regular field visits and provide performance feedback
Act as escalation point for complex operational or customer issues
Lead and support RPM device installations, setup, and validation
Train nurses and care teams on device usage, workflows, and best practices
Troubleshoot hardware, software, and connectivity issues in the field
Ensure devices are properly maintained and updated
Plan and coordinate installation schedules, travel, and logistics
Support device inventory, shipping, and deployment tracking
Ensure efficient use of field resources across multiple facilities
Ensure HIPAA, safety, and infection-control standards are followed
Maintain accurate documentation of installations and service activities
Provide feedback to product, engineering, and leadership teams
Work directly with SNF administrators, nursing leadership, and maintenance teams
Support long-term relationships with customer sites