Manager, Facilities and Operations

Fidelity Investments • Westlake, TX

22h • Onsite

About The Position

The Role Are you passionate about customer service? Do you have an interest in real estate? Do you thrive when leading people and building relationships? If so, Fidelity Real Estate is seeking a Manager of Facilities & Operations to join our team! In this role your primary responsibility will be to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services. You will provide vendor oversight and deliver on the strategy that is set for food and beverage, fitness and wellness programs. You will also support multifaceted real estate product and service initiatives. This role is located in Covington, Kentucky. This team of on-site associates is highly visible and readily available to respond to associate needs. The Team Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities & Operations team manages more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for employees while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.

Requirements

• Undergraduate degree or relevant experience.
• Proven track record in hospitality or customer service field is required.
• Experience developing a team.
• Experience with vendor management, including performance accountability, contract compliance and risk management.
• Proficiency with Microsoft Office.
• Excel at meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor.
• Excellent communication and listening skills and an ability to influence others.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.
• Role is on-site 100%.
• Periodic travel required.

Nice To Haves

• Corporate real estate knowledge desired, particularly in building operations.
• Familiarity with the financial services industry is valued.

Responsibilities

• Lead the delivery of on-site amenities and hospitality services.
• Provide vendor oversight.
• Deliver on the strategy that is set for food and beverage, fitness and wellness programs.
• Support multifaceted real estate product and service initiatives.
• Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
• Apply innovative thinking to tackle problems.
• Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.
• Partner with other real estate teams to align on priorities, develop and implement regional programs and projects.
• Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees