Manager, Events

GameStop•Grapevine, TX

1d•Onsite

About The Position

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working in-office and working on the Store Operations Team, the Manager, Events will act as the driving force behind our events program. Partnering closely with executive leadership to shape the vision, this role owns the strategy, design, and execution of events, translating big-picture goals into engaging, impactful experiences. The Program Manager brings inspiration, creativity, and innovation to the role, continuously evolving the program to deliver memorable moments that strengthen our community, elevate the brand, and set new standards of excellence. This position sits onsite 5 days a week in Grapevine, TX.

Requirements

3+ years’ experience in events
2+ years’ supervisory experience
Bachelor’s degree preferred
Exceptional networking skills
Exceptional organizational skills with the ability to work under high pressure and handle multiple tasks concurrently
Possess proficient analytical, problem-solving, and decision-making skills
Proficient ability to maintain stable performance under pressure or opposition; such as time pressure or ambiguity
Proficient ability to communicate effectively with others using spoken and written English
Proficient ability to work collaboratively with others; conduct working relationships in a manner acceptable to others and to the organization
Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, and Word
Proficient knowledge of Adobe CC Suite including Adobe Illustrator, Adobe Photoshop, and Adobe InDesign.
Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Nice To Haves

Financial Acumen - Ability to manage complex event budgets and accurately reconcile spending while spotting opportunities for added value and savings
Communication- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Planning and Organizing- Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate
Customer Focus- Ensuring that the customer perspective is a driving force behind decisions; crafting and implementing service practices that meet customers’ and organization’s needs
Continuous Improvement- Reviews processes to determine any gaps between current outputs and expected requirements

Responsibilities

Partners, build relationships, and collaborate with cross-functional teams to understand business priorities and improve the execution of all initiatives that enrich our culture.
Event Strategy & Planning Develop and oversee the company’s event strategy, aligning with brand, sales, and community engagement goals. Design scalable event frameworks that can be adapted for store-level, regional, and national initiatives. Build a calendar of events that balances casual play, learn-to-play, competitive tournaments, and promotional launches.
Program Development & Execution Create standardized event programs, kits, and play structures to ensure consistent guest experience across all stores. Partners with vendors, publishers, and licensors to design and execute co-branded or exclusive events. Establish best practices and playbooks for in-store associates to run events smoothly.
Operational Excellence Coordinate logistics for event materials, marketing collateral, prizing, and inventory needs. Manage event registration systems, store scheduling tools, and reporting processes. Ensure compliance with company policies, safety standards, and licensing agreements.
Cross-Functional Collaboration Partner with marketing to promote events through digital, social, and in-store channels. Work with Store Operations and field leadership to drive execution and participation. Collaborate with merchandising and supply chain to ensure product tie-ins and availability for key events.
Associate Enablement & Training Ensure training, guides, and resources are available for store associates to host successful events. Develop tools that simplify execution and empower associates to engage players with confidence. Serve as the subject matter expert and point of escalation for event-related questions.
Customer & Community Engagement Create events that foster community, inclusiveness, and repeat participation. Gather feedback from players, store teams, and partners to continuously improve the event experience. Monitor trends in gaming, hobby, and fan communities to evolve the event portfolio.
Performance Measurement & Reporting Define success metrics for participation, sales lift, and customer satisfaction. Track, analyze, and report on event performance across the organization. Provide insights and recommendations to refine strategy and maximize ROI.
Leadership & Program Management Manage timelines, budgets, and resources to deliver programs on schedule. Lead cross-departmental initiatives and ensure alignment across stakeholders. Drive innovation, testing, and iteration to keep events fresh and competitive.
General Duties/Responsibilities Must be creative, resourceful, independent, and function well in a fast-paced, go-getter environment Manage relationships in a manner acceptable to others and to the organization Adhere consistently with all organizational policies related to our respectful workplace Demonstrate a consistent commitment to associate-focused service by prioritizing associate-based requests, responding quickly and favorably to associate-based feedback, and proactively seeking ways to help associates tell impactful stories Work collaboratively with others within and outside of his or her function to achieve goals, simple processes, reduce costs, prevent loss, ensure that work is completed safely, accurately, and on time Responsible for adhering consistently with all employment policies as stated in the employee handbook provided by his or her supervisor Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voicemails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by aiding other functional teams when appropriate Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible