Manager, Event Operations - Corporate Las Vegas

Tao Group Hospitality•Enterprise, NV

About The Position

The Manager, Event Operations provides support to the Event Operations Leadership Team to ensure the department is run in an efficient and effective manner, with a high focus on delivering gracious hospitality and positive guest experiences. The Manager, Event Operations is responsible for the flawless execution of events to ensure the opportunity is generated for repeat business.

Requirements

Minimum 2 years’ managerial experience in high-volume event operations in a 4-5 Star Hotel Catering Environment and/or high-volume Nightclub/Restaurant Environment
Must have strong leadership skills
Must be positive/solution oriented
Ability to prioritize, manage multiple projects and effectively perform within tight time constraints
Ability to successfully perform in high stress, fast-paced environment
Must have strong attention to detail and quality of work
Ability to deliver gracious hospitality, excellent customer service and work with a variety of personalities
Ability to handle confidential and sensitive information
Ability to build relationships and work in a team environment
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Demonstrates outstanding expertise, management and consultation skills when conducting business with clients, vendors, and team members
Maintaining a thorough understanding of event procedures and the overall operating style of the company
Supervises Venue Management and Event Staff to ensure proper execution of the event with a high level of guest satisfaction
Provides good example and maintains accountability of day-to-day operations
Attend site visits, pre-planning meetings, and appropriate venue meetings as necessary to support the guest event experience
Effectively communicate information through written correspondence and oral communication with the client, hotel / venue contacts and internally
Appropriately communicates/delegates with Managers and Supervisors to ensure all work is done according to the standards set
Prepares, executes, and properly closes events and respective venues
Identify extensions/guest overage opportunities during events to create more revenue
Maintains healthy relationship with all other departments/operations teams
Complete knowledge of all Tao Group Hospitality venues, region specific
Relentless pursuit of health-code-approved work environments
Ensures guests are being served alcohol per alcohol training and certification standards
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Maintains clean and organized storage facilities, while keeping accurate inventory counts of all supplies
Properly complete event logs and all financial paperwork in compliance with accounting guidelines and distributes to internal stakeholders
Generate final Event Check and held accountable to obtain any balance due on account immediately upon completion of event
Obtains and reviews Sign in Payroll Sheets for its accuracy