Manager, Enterprise Software

BetaNXT Inc • Cary, NC

19h

About The Position

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.

We are seeking a strategic and technical Enterprise Software Leader to own the strategy, governance, and optimization of our core IT platforms. This role acts as the Service Manager of our enterprise toolchain, focusing on maximizing value from ServiceNow (CSM, ITIL/ITSM, ITOM), Atlassian Suite, and GitLab. The ideal candidate will bridge the gap between IT leadership and technical execution, leading a high-performing team to deliver scalable, automated, and secure service management and DevOps solutions.

Requirements

• 8+ years of experience in IT enterprise platforms, with at least 3+ years in a leadership or management role.
• ServiceNow Expertise: Deep knowledge of ServiceNow platform capabilities, specifically with CSM, ITOM, and ITSM/ITIL.
• DevOps/Atlassian Expertise: Proven experience with GitLab for CICD and the Atlassian Suite (Jira/Confluence).
• Certifications: ITIL Foundations (preferred), ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Technical Knowledge: Understanding of APIs, data integrations, and SaaS architecture.
• Soft Skills: Strong communication, strategic thinking, and stakeholder management skills.

Nice To Haves

• Experience with ServiceNow IT Asset Management (ITAM) or HRSD.
• Background in managing migrations to ServiceNow from legacy systems.
• Understanding of AI-powered platform capabilities (AIOps).

Responsibilities

• Platform Strategy & Governance: Define the multi-year roadmap and governance framework for ServiceNow (CSM, ITSM, ITOM), GitLab, and Atlassian. Ensure alignment with enterprise architecture, security standards, and ITIL best practices.
• ServiceNow Leadership (CSM, ITOM, ITIL): CSM: Drive the adoption of Customer Service Management to enhance customer experience, automating workflows from intake to resolution. ITOM: Leverage IT Operations Management for advanced observability, AIOps, service mapping, and CMDB integrity. ITSM (ITIL): Mature incident, problem, and change management processes, ensuring compliance and efficiency.
• DevOps & Productivity Tools (GitLab/Atlassian): Own the administration, configuration, and optimization of GitLab (DevSecOps) and Atlassian (Jira, Confluence, JSM) to support software development lifecycles and agile workflows.
• Observability and Monitoring: Drive the strategy for enterprise-wide monitoring, logging, and tracing (e.g.- Prometheus, Splunk, Datadog) to ensure proactive anomaly detection and faster incident resolution.
• Leadership & Talent Management: Lead, mentor, and build a team of platform engineers, developers, and administrators.
• Cross-functional Collaboration: Work with senior leadership to align platform investments with business priorities. Partner with security and infrastructure teams on integrations and controls.
• Performance Metrics & ROI: Establish KPIs for platform adoption, health, and ROI, presenting data-driven insights to executive stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed