ENTERPRISE SOFTWARE SUPPORT ADMINISTRATOR

Arizona Department of Administration•Phoenix, AZ

1d•Remote

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/EjLhFs6kqmE] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems/LAN Administrator. This position will serve as an Enterprise Software Support (ESS) Administrator. This position is part of a team of highly skilled, technology-driven individuals. This role focuses on delivering customer service to our Google Workspace end-users by resolving daily support tickets, performing routine system maintenance, and applying configuration changes that align with our governance standards. A successful candidate will be a self-motivated individual who can work with minimal direct supervision while effectively balancing their day-to-day workload between project execution and break-fix or request tickets. Daily responsibilities include keeping applicable systems up to date with mandatory updates, maintaining essential system documentation such as runbooks and standard work, and strictly following the agency's established change management practices. Furthermore, this role participates in team meetings, implements industry best practices, assists in projects to extend enterprise software service offerings, and remediates technical audit findings under the guidance of IT leadership. Ultimately, this position provides an excellent opportunity to grow your technical skills while working alongside diverse groups across the organization. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Enterprise technologies, including both commercial off the shelf and in-house developed applications utilized in the enterprise
Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things
Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
Works with minimal guidance; regularly participates in reviews of assigned and completed tasks
Assists with technical advise for yearly budget request items; reviews and recommends software
Identifies opportunities for use of solutions to improve efficiency and reduce waste
Works within guidelines of established methods; obtains, clarifies and provides information within established parameters
Strong customer service
Excellent interpersonal, written and oral communication
Intermediate troubleshooting
Balance, prioritize and organize multiple tasks
Work collaboratively in teams and across organizations
Synthesize feedback and adjust plans accordingly
Build strong relationships inside and outside the organization
Develop and write technical documentation
Install and repair enterprise software installations
Perform basic maintenance and repair of servers
Travel
This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, • valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
ARS 41-1969 Each employee or contractor of the department of economic security who is employed in an information technology position shall have a valid fingerprint clearance card issued pursuant to section ARS 41-1758.07.
Bachelor’s degree OR 3 or more years of experience in systems administration (or equivalent experience).

Nice To Haves

Responsibilities

Categorizes, isolates, and resolves system problems; Processes, documents, and coordinates resolution of trouble calls with help desk.
Supports and completes proactive maintenance including software patches, security fixes, system upgrades, and validates system configurations.
Ensures compliance with standards for systems software, security, and documentation.
Provides subject matter expertise for projects related to applications/systems.
Monitors systems reliability and availability.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.
Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.