Manager Enterprise Platform Operations

Progress Residential • Tempe, AZ

2d

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. JOB SUMMARY The Manager Enterprise Platform Operations is responsible for driving execution discipline, initiative tracking, and strategic alignment across Enterprise Platform & Operations (EPO). This role ensures enterprise initiatives are clearly defined, sequenced, monitored, and delivered with operational rigor. The Manager plays a critical role in maintaining visibility into active and planned initiatives, supporting change management efforts, and advancing high-priority strategic programs. This position partners closely with EPO leadership, cross-functional teams, and field stakeholders to ensure initiatives move from concept through execution with clarity, accountability, and measurable outcomes. This role serves as a connective layer between strategy and execution—bringing structure, transparency, and follow-through to enterprise operational priorities.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or related field (or equivalent experience).
• 5–8+ years of experience in operations, program management, strategic initiatives, or business operations.
• Strong project management and initiative tracking capability; experience building dashboards and reporting tools preferred.
• Experience supporting cross-functional strategic initiatives in distributed organizations.
• Excellent written and verbal communication skills, including executive-level reporting.
• High attention to detail with strong organizational discipline.
• Ability to influence and drive accountability without direct authority.
• Comfort operating in fast-paced, evolving operational environments.

Nice To Haves

• Familiarity with operational technology environments (e.g., Salesforce, Yardi, Palantir, or similar platforms) preferred.

Responsibilities

• Initiative Tracking & Execution Discipline: Own centralized tracking of EPO initiatives, ensuring clear documentation of scope, timelines, owners, dependencies, and success metrics.
• Maintain visibility into initiative sequencing and capacity planning to support informed prioritization decisions.
• Develop and manage dashboards, status reports, and executive-ready updates to ensure leadership has clear insight into progress, risks, and outcomes.
• Monitor milestone completion and proactively escalate risks, dependencies, blockers, and resource constraints to EPO leadership.
• Partner with initiative owners to reinforce accountability and execution follow-through.
• Support operating cadence routines, including leadership reviews, initiative updates, and quarterly planning cycles.
• Ensure handoffs, dependencies, and decision points are clearly defined and managed by EPO leadership and / or initiative stakeholders
• Strategic Initiative Support: Support planning and execution of high-impact enterprise strategic initiatives across Maintenance, Construction, Supply Chain, and related functions.
• Translate high-level strategic priorities into structured execution plans with defined deliverables and timelines.
• Coordinate cross-functional workstreams to ensure alignment across EPO, Technology, Property Management, Customer Operations, and other central teams.
• Drive task ownership, sequencing, and follow-through across cross-functional partners
• Assist in preparing materials for executive reviews, strategic planning sessions, and roadmap discussions.
• Participate in functional roadmap development and strategic sequencing discussions.
• Proactively identify execution gaps, blockers, or resourcing constraints and propose solutions
• Support change management efforts by ensuring teams understand what is changing and why
• Cross-Functional Coordination: Serve as a liaison across Enterprise Platform & Operations, ensuring alignment of priorities and clarity of ownership.
• Facilitate working sessions to resolve interdependencies across initiatives and teams.
• Promote disciplined documentation practices and standardized tracking methods across the function.
• Contribute to building scalable operational processes that support long-term growth and enterprise standardization.
• Participate in the design and implementation of change management strategies to support new initiatives and technology adoption.
• Focus on people-focused aspects of change, including training, engagement, and enablement, to drive successful adoption and execution across teams.
• Act as a change advocate, fostering a culture of adaptability and innovation within the EPO organization.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees