Manager, Enterprise & GMN Inside Sales

American Express Global Business Travel

5d•$88,200 - $163,800

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. American Express Global Business Travel (Amex GBT) is seeking a coaching-first leader to build and develop a high-performance Enterprise & Strategic Inside Sales team. This role is crafted for a leader who believes the primary lever in sales performance is front-line leadership excellence—not operational theater. You will lead a team of Enterprise ISRs and Senior Strategic ISRs targeting large corporate and Fortune 1000 accounts. You will develop qualified pipeline into Amex GBT's most valuable market segments. It’s a hands-on role where you’ll spend your time developing people, modeling excellence, and getting results through mentoring, strategy, and accountability—not dashboards and process management.

Requirements

Deep enterprise sales expertise with shown understanding of complex sales cycles, buying committees, and how top-of-funnel activity translates into closed revenue
Coaching-first leadership philosophy with a track record of making every person on your team measurably better—shorter ramp times, higher conversion rates, greater confidence
Shown talent development and retention with a reputation for recruiting skilled individuals and establishing teams that people want to join and don't want to leave
Creative outbound instincts with the ability to bring fresh ideas to messaging, account strategy, and breaking into accounts that seem impenetrable
Willingness to get in the pit by picking up the phone yourself and demonstrating the standard you expect—you don't ask your team to do anything you wouldn't do
Strong analytical capabilities combined with emotional intelligence—you're data-literate but use data as a coaching tool, not a substitute for being present with your team
High emotional intelligence with the ability to read people, adapt your coaching style, and know when to push and when to support
Familiarity with sales tools including Salesforce, modern sales engagement platforms (Outreach, Salesloft), TitanX, and comparable dialing and prospecting tools
Experience scaling inside sales teams through periods of growth or transformation, with a track record of promoting reps into elevated roles
Natural curiosity and critical thinking with the ability to see patterns, identify trends, and collaborate across teams to refine strategy based on front-line intelligence

Responsibilities

Coach and develop your team in real-time by listening to calls, sitting side-by-side on strategy sessions, running live prospecting blocks, and demonstrating what great outbound looks and sounds like
Lead from the front by picking up the phone yourself, getting into strategic accounts with your reps, and modeling the behavior and work ethic you expect from your team
Own pipeline and performance accountability by driving qualified meetings, funnel progression, and strategic pipeline quality through people development rather than micromanagement
Build and shape team culture by understanding what motivates each person, creating an environment where people are competitive, collaborative, and genuinely excited to come to work
Evolve outbound strategy by bringing fresh thinking to account approach, messaging, and sequencing based on real front-line intelligence and collaboration with the Transformation & Strategy pod
Use data to drive action by translating analytics into coaching moments, strategy shifts, and tactical adjustments—always understanding the why behind the numbers
Attract and retain top talent by building a reputation as a leader who develops careers, not just quota attainment, and creates an environment where A-players thrive
Identify and develop high-potential reps by recognizing talent early, accelerating their growth, and creating pathways for promotion into AE roles and elevated positions
Diagnose and solve problems by staying curious about your team's accounts, the market, and the business—asking why before prescribing solutions
Earn trust through results by consistently meeting pipeline targets, improving rep performance over time, and maintaining low attrition through genuine investment in your team's growth

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

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