Manager, Enterprise Applications - Tech Ops (SAP)

Sumitomo Pharma•Marlborough, MA

About The Position

We are seeking a highly motivated and experienced SAP S/4HANA Solution and Functional Manager to manage and drive our digital transformation across critical Technical Operations and Supply Chain processes. This pivotal role will focus on ensuring the seamless, compliant, and integrated operation of our core business processes—from Production to Delivery, Intercompany, Logistics, and Customer and Patient facing Integration scenarios. The successful candidate will own the end-to-end design, configuration, integration, and validation of SAP S/4HANA solutions, ensuring strict adherence to global pharmaceutical GxP and regulatory requirements. This is a challenging and rewarding opportunity for a seasoned SAP professional to make a significant impact on our operational efficiency, effectiveness, and audit readiness.

Requirements

8+ years of progressive experience in implementing and configuring SAP ERP systems, with a minimum of 5 years specifically on SAP S/4HANA.
Deep functional expertise in SAP modules relevant to Supply Chain and Tech Ops, including SD (Sales & Distribution), LE (Logistics Execution), PP (Production Planning), and EWM (Extended/Warehouse Management).
Familiarity with FI/CO (AR) integration is essential.
Proven experience within the Pharmaceutical or Biotechnology industry, demonstrating an excellent understanding of GxP, validation (CSV), and regulatory compliance requirements.
Strong background in designing and implementing integrations between SAP and external systems (middleware experience preferred, e.g., SAP CPI, PI/PO).
Demonstrated ability to lead and motivate functional and technical teams during complex project life cycles.
Exceptional analytical, problem-solving, and communication skills, with the ability to translate complex technical requirements into business-friendly language.

Nice To Haves

Direct experience with Salesforce (or other CRM) integration with SAP for Order-to-Cash processes.
Direct experience with Cell and Gene Therapy Operations (CGTO) business processes and integration/data requirements.
Certification in SAP S/4HANA (specifically Sales/Supply Chain or Manufacturing).
Experience with Agile methodologies (Scrum/Kanban).
Experience with SAP Business Technology Platform (BTP) applications or Fiori application development.
Cloud experience (e.g., RISE, AWS, Azure) related to SAP hosting or integration.

Responsibilities

Production-to-Delivery & Core Functional Leadership Process Ownership: Lead the analysis, design, configuration, and implementation of SAP S/4HANA solutions across the entire value chain, focusing on: Order-to-Shipment (SD/LE): Sales Order processing, intercompany transactions, delivery processing, Billing and Invoicing. Logistics Execution (LE): Shipment planning, transportation, and trade compliance. Production Planning (PP): Integration of Production Orders with material planning and execution. Extended Warehouse Management (EWM): Management of inventory and warehouse operations related to finished goods and raw materials. Module Configuration: Expertly configure and customize SAP S/4HANA modules (SD, LE, PP, EWM) to align highly complex pharmaceutical business processes, including batch management, quality inspection, and serialization requirements. Functional Design: Develop detailed functional designs, configuration documents, and technical specifications for enhancements, custom developments (e.g., RICEF objects), and complex business scenarios.
Enterprise Integration Management Salesforce Integration: Design, implement, and maintain robust, compliant, and scalable integrations between SAP S/4HANA (Master Data and Transaction Data) and the Salesforce platform, ensuring accurate data flow for customer orders and financial reconciliation. CGTO Integration: Strategically design and implement integration points between SAP S/4HANA and Cell and Gene Therapy Operations (CGTO) systems, ensuring full traceability and compliant transfer of data for patient-specific manufacturing and logistics processes. System Architecture: Collaborate with Enterprise Architects to ensure solution design adheres to best practices for data integrity, performance, and security across the integrated landscape.
GxP Compliance, Validation & Quality Assurance Validation Leadership: Actively participate in, and often lead, validation activities, including the generation of validation protocols (IQ, OQ, PQ) and execution of system validation and User Acceptance Testing (UAT) scripts. Regulatory Compliance: Ensure all SAP S/4HANA configurations, custom code, and documentation strictly comply with pharmaceutical industry standards, including GxP (GMP, GDP) requirements, 21 CFR Part 11, and global data privacy regulations. Testing Oversight: Own and drive the full testing lifecycle: Participate in Unit Testing (UT) and System Integration Testing (SIT). Lead and document User Acceptance Testing (UAT) with business stakeholders. Collaborate with the testing team to identify, manage, and resolve defects through a formal change control process.
Leadership, Management & Support Project Execution: Manage and prioritize project timelines, budgets, and resources for S/4HANA rollouts and enhancement projects. Post-Implementation Support: Provide critical Tier 2/3 operational support, including troubleshooting, complex issue resolution, and root cause analysis for production incidents. Training & Documentation: Develop and provide ongoing, role-based training and SOPs (Standard Operating Procedures) for end-users on new SAP functionalities to ensure high adoption and compliance.

Benefits

opportunity for merit-based salary increases
short incentive plan participation
eligibility for our 401(k) plan
medical, dental, vision, life and disability insurances
leaves provided in line with your work state
flexible paid time off
11 paid holidays plus additional time off for a shut-down period during the last week of December
80 hours of paid sick time upon hire and each year thereafter

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