Enterprise Applications Manager

Honu Services, Inc

6d•Remote

About The Position

The Enterprise Applications Manager is responsible for leading a team of custom application support specialists while also overseeing the internal administrative functions related to third-party applications, systems, or platforms used by the organization. The role ensures internal support, configuration, governance, and integration activities are properly managed for third-party solutions, in alignment with enterprise standards, security, and business needs. Other duties as assigned.

Requirements

Autodesk
Azure GitHub/DevOps
Bentley MicroStation CAD
Docebo learning management system
Esri ArcGIS
GovDash
Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Platform Center of Excellence)
Microsoft SharePoint Online
Microsoft Teams
Northwoods Titan Content Management System
ServiceNow
ShareGate
Wix
Experience managing a team

Responsibilities

Lead, mentor, and support the internal application support team.
Assign priorities, track progress, and ensure high-quality delivery across projects.
Conduct performance reviews and promote professional growth within the team.
Serve as the primary escalation point for issues.
Oversee administration for third-party systems, platforms, and applications that support business operations.
Coordinate enhancement requests, upgrades, integrations, and release schedules with both internal teams and external providers.
Ensure internal users receive proper support, training, and documentation related to third-party applications.
Validate that vendor-delivered updates and enhancements align with internal policies, security, and architecture standards.
Assist with governance activities such as license tracking, audit requests, user provisioning, and usage reporting.
Participate in all phases of the System/Software Delivery Life Cycle (SSDLC) for custom application integrations and third-party applications.
Review architecture and integration points to ensure quality and compliance.
Troubleshoot complex issues involving internal systems and third-party platforms.
Champion automation, DevOps, and best-practice customization and enhancement methods.
Ensure both internal application customizations and third-party platforms follow IT security, access control, and regulatory policies.
Support audits, risk assessments, and vendor security/compliance questionnaires.
Maintain up-to-date documentation, work instructions, and system for internal administration processes.
Partner with cross-functional teams (Security, PMO, business unit managing directors, etc.) to ensure customer satisfaction and delivery.
Communicate platform changes, roadmap impacts, and dependencies to leadership.
Assist in budget planning related to both internal enhancements and third-party platforms.