Manager, Engineering

Liberty Mutual Insurance • Boston, MA

9d • Hybrid

About The Position

The Sales & Agency Support portfolio delivers the core systems and digital experiences that enable Liberty’s B2B field sales teams which empower our territory managers, and independent agents to find, sell, and service business efficiently. Our work powers agent self-service for Agents through custom developed solutions, territory and producer management utilizing Salesforce, agency data and download provisioning and key operational workflows to improve agency operations and field leaders.
This is a hybrid role requiring two days in the office a week
Our strategic priorities focus on modernizing and consolidating the Sales Platform to reduce technical debt and lower long‑term TCO while enabling front‑line growth. A top initiative is a major Salesforce modernization program to replace a heavily customized 15+ year old system with a modern Sales Platform Architecture that supports better data, automation, and security while rewiring our business process with AI.
Outcomes & impact for the Engineering Manager
Lead engineering delivery that directly impacts agent productivity and sales effectiveness.
Own high-visibility modernization work with measurable business KPIs: TM time saved, agent portal ease-of-use, agency download reliability, and reduced Tier 1 run cost.
Collaborate cross-functionally with Product, Data & Insights, Marketing, Compensation, Book Transfer, and Service to ensure platform changes unlock downstream automation and AI use-cases.
Drive quality, operability, and observability for services that are heavily integrated and downstream-critical across Distribution.
Job summary:
Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates motivating work environment for team(s) and ensures team is constantly learning and delivering quality code. Understands tools, architecture, security and scalability needs for assigned team(s); provides technical engineering guidance especially with less experienced team members. Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Champions and effectively utilize agile methodology and practices.

Requirements

• Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years’ experience in a practice relevant domain including delivering software solutions in an agile environment.
• Minimum of 3 years in a leadership role preferred.
• Strong Salesforce platform expertise or experience leading large CRM modernization programs including Agentforce and Financial Services Cloud.
• Able to manage complex technology development concepts, capabilities and maturity.
• Requires excellent analytical ability, consultative communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
• Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

Responsibilities

• Ensures application or portfolio of platforms are enhanced and maintained to meet business functional needs. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
• Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
• Monitors team effectiveness and addresses issues affecting team productivity.
• Supports team members in addressing or escalating issues to make the overall team more efficient.
• Removes roadblocks and obstacles; manages interdependence when needed.
• Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
• Hires talent and actively engages in recruiting processes.
• Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
• Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
• May establish financial plan for the application, portfolio or overall unit and manages to plan.
• May lead efforts to evaluate, select and implement new technologies to enhance applications or platform.

Benefits

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level