Manager, Engineering

Liberty Mutual Insurance•Boston, MA

2d•Hybrid

About The Position

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. This is a hybrid role requiring two days in the office a week in one of the following locations: Portsmouth, NH, Boston, MA, Indianapolis, IN, or Plano, TX. Job Summary: The Distribution Tech team within US Retail Markets (USRM) is seeking to hire a dynamic Engineering Manager to lead key teams within our Book Transfer portfolio. This position will be responsible for hiring, managing, and deploying engineering resources to ensure optimal alignment with business priorities. This leader will coach and evaluate their teams, foster a motivating and collaborative work environment, and ensure continuous delivery of high-quality, secure, and scalable code. They will provide technical guidance, especially to less experienced engineers, manage total cost of ownership, advocate for reduction of technical debt, and champion agile methodologies to drive team effectiveness. The Book Transfer portfolio’s mission is to make it easy and profitable for agents and employees to move books of business (external transfers, consolidations, and internal migrations) to Liberty, with a vision to enable end‑to‑end transfers—from data extraction to policy issuance—in just a few clicks. This portfolio historically drives ~$200–$250M/year in PL new business while expanding Small Commercial central to internal migrations like State Auto. Funded at $4.6M for 2025 (Tier 1 25%, migrations 50%, SC growth 25%), the portfolio provides bulk quoting, data management, an agent/customer Book Transfer portal, book assessment tools, Salesforce-based CRM and ops management, and supporting automation services. This position requires strong leadership, technical acumen, and a passion for delivering impactful solutions that empower business growth and operational excellence within US Retail Market.

Requirements

Bachelor`s or Master`s Degree in technical or business discipline.
Minimum of 5+ years of experience in a practice relevant domain including delivering software solutions in an agile environment.
Minimum 3+ years in a leadership role.
Able to manage complex technology development concepts, capabilities and maturity.
Requires excellent analytical ability, consultative communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.
Ability to travel approximately 15 to 20%

Responsibilities

Ensures application or portfolio of platforms are enhanced and maintained to meet business functional needs. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
Monitors team effectiveness and address issues affecting team productivity.
Supports team members in addressing or escalating issues to make the overall team more efficient.
Removes roadblocks and obstacles; manages interdependence when needed.
Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
Hires talent and actively engages in recruiting processes.
Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
May establish financial plan for the application, portfolio or overall unit and manages to plan.
May lead efforts to evaluate, select and implement new technologies to enhance applications or platforms.