Manager, Engineering Tech Lead

McDonald's Corporation•Chicago, IL

24d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThe Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants efficiently and effectively. The Manager, Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall deployment and adoption of kiosk and capabilities within our restaurants.Accountabilities & Responsibilities

Requirements

Bachelor’s degree or equivalent experience in computer science, computer engineering, or a related field
3+ years of software development experience required
Solid understanding of Agile software development process using scrum
Experience with teamwork across a large, sophisticated, globally-matrixed organization
Excellent understanding of the latest development technologies
Experience with code refactoring, design patterns, iterative development, continuous deployment, scalability, and application security
Strong communication skills with ability to explain sophisticated technical decisions to non-technical collaborators
A bias toward action and incremental improvements
A passion for driving an improved customer experience as well as a passion for improving operations
A love of new technologies and the drive to find ways to implement better tools and processes
Experience translating customer needs into product features
Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners
Experience handling indirect reports
Customer-centric approach with a passion for understanding consumer behavior, trends, and opportunities for innovation

Nice To Haves

Web content or web browser development experience preferred
C# and Angular development experience preferred

Responsibilities

Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald’s kiosks
Drive a technical direction for the product and lead a development team
Attend all team level ceremonies and lead software development engineers
Assist with critical transformation effort to modernize McDonald’s kiosks
Lead the output of external vendor contractors
Reduce deployment time and complexity
Collaborate with our restaurant platform, product, and engineering teams
Partner with product manager to maintain engineering backlog
Ensure code conforms to architectural, quality and security standards
Maintain documentation standards for all software shipped by the team
Answer technical questions from the team
Assist and be the subject matter authority on features and capabilities to our development partners and other product teams to ensure alignment
Coordinate and implement plans to ensure that technical solutions meet the needs of the business
Collaborate and provide progress updates to Senior Manager Tech Lead
Articulate ideas and viewpoints to senior management, peers, and others; identifying and initiating projects
Hold self and team accountable for results