Manager, Engineering Tech Lead

McDonald's Corporation•Chicago, IL

29d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThe Speedee Labs Technology Team is seeking a highly motivated and enthusiastic Project Leader to join our multifaceted organization. This team plays a critical role in supporting global markets and internal mission through live restaurant simulations. We provide end-to-end technology services that enable markets to test and validate various restaurant scenarios, including operational workflows, restaurant equipment, new operational features, and market-specific menu integrations.Accountabilities & Responsibilities:

Requirements

3+ years of professional work experience
1+ year of experience as a Project Manager
Strong customer service focus and collaborator leadership skills
Validated ability to manage projects end-to-end
Excellent communication skills with the ability to engage proactively with partners
Strong relationship-building skills across all levels of the organization
Ability to communicate technical information to both technical and non-technical audiences
Comfortable working in a fast-paced, dynamic, and sometimes ambiguous environment
Strong multitasking and prioritization abilities
Passion for crafting innovative solutions to address business challenges
Experience serving as a critical resource on project teams
Understanding of business risk and the financial impact of technical decisions
Results-driven with a bias for action; able to influence and implement through formal and informal channels
Strong problem-solving skills with the ability to develop actionable plans quickly

Nice To Haves

McDonald's business or restaurant experience preferred
Experience in field testing and/or technology deployment
Familiarity with McDonald’s POS, Kiosk, MOP, Sesame, RFM, McDOG and other restaurant technologies.

Responsibilities

Analyze business and operational requirements to resolve appropriate technology solutions and configurations.
Handle collaborator relationships through effective teamwork and communication.
Foster internal team development, including upskilling and resource management.
Identify and implement process improvements to improve team efficiency.
Ensure cross-training of team members to build a resilient and versatile workforce.
Assist the team in setting up and configuring test restaurants.
Develop and maintain a quarterly roadmap outlining key initiatives such as POS adoption, hardware maintenance, and asset management.
Supervise the creation and maintenance of comprehensive documentation, including technology solutions, tools, processes, and standard operating procedures.