Manager, Engineering Tech Lead

McDonald's Corporation • Chicago, IL

21h

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 
Department OverviewThis opportunity is part of the Global Technology Commercial Product & Platform where our vision is to develop technology that delights our customers and enables our crew to operate our restaurants successfully and effectively!
The Manager Tech Lead (TL) will be responsible for technical solutioning, development, and deployment of products within the Crew & Manager Experiences group. The TL partners with our global product team to define and deliver the associated technical products and solutions using a mix of internal and external (vendor) resources and products.
The Manager Tech Lead (TL) is responsible for the development of application/services and architecture of the applications ensuring they are secure and standardized while being easily consumed by other services. They ensure tech design patterns and standard methodologies are consistently applied across systems.

Requirements

• A bachelor's degree in computer science or equivalent combination of technical education and work experience
• 5+ years of professional software development experience applying .NET Core/.NET Framework and web technologies.
• 3+ years of experience supplying to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• Advanced application development experience using C#, ASP.NET, Web API, and related Microsoft technologies in microservices applications.
• Experience with modern, full-stack CI/CD technologies such as Azure DevOps or GitHub Actions.
• Proficiency delivering mobile-first experiences using HTML5, JavaScript, and CSS3.
• Proven leadership abilities in an engineering environment in driving operational precision and standard processes.
• Excellent communication and social skills, with the ability to collaborate and lead across remote teams and a global organization.
• Knowledge of identity and access management (IAM) concepts, protocols, and technologies, including but not limited to identity provisioning, authentication, authorization, RBAC, SSO, and federation.
• Experience with cybersecurity principles and standard processes, including risk management, access controls, and secure coding principles.
• An understanding of the technical aspects of software integration, software architecture, design patterns, database design, and application security
• Strong quantitative analysis skills; analytics demeanor and skills in research and analysis
• A love of new technologies and the drive to find ways to implement better tools and processes

Nice To Haves

• Retail experience - Point of sale systems or kitchen management solutions
• Experience working on projects that span multiple organizations, geographies and business units

Responsibilities

• Lead McDonalds engineering squads & partner with our restaurant platform, architecture, product, and engineering teams to develop solution designs
• Partner with PM (in a Product squad) to own the entire lifecycle of the backlog grooming process and attend all squad level ceremonies and act as a leader of the Software Development Engineers (SDE's) of the respective squad(s)
• Own the output (quality and efficiency) of internal & external development squads to ensure they are delivering to the standards required by McD through code and develop reviews
• Answer technical questions from the squads and stay accountable for technical solutioning
• Collaborate closely with members in other functions (Product Management, Engineering, and UI/UX) to ensure that the technical solution meets or exceeds the teams plans and goals for crew & manager experiences
• Effectively diagnose and make recommendations to solve issues that may span multiple teams
• Collaborate to define the go-forward support plan for deployed products to our markets globally
• Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular application solution)
• Implement the planned strategy for the product
• Collaborate to define the go-forward support plan for deployed products to our markets globally

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager