Manager, Engineering (Customer Experience)

Carvana•Tempe, AZ

10d•Onsite

About The Position

Carvana’s Customer Experience team is dedicated to delivering exceptional customer experiences. Our team builds the systems and tools internal team members rely on to guide customers, resolve issues, and ensure a smooth, positive journey. We partner closely with Operations to drive intentional, customer-centric evolution. As the Engineering Manager, you will guide a team creating products and tools that elevate both the customer and Carvana team member experience. You’ll lead and guide engineers as they navigate complex opportunities and unlock innovation using technologies such as React, C#, GraphQL, Python, Azure, Kafka, Agentic Programming, and GPT/LLMs. This role collaborates deeply with product, analytics, operations, and engineering teams across Carvana to deliver high-impact solutions. Our team is a collaborative, high-energy group committed to customer-centric innovation. If you’re excited about building products that simplify and reimagine the customer experience, especially in the era of AI, this is your chance to make an impact.

Requirements

BS degree in Computer Science, similar technical field of study or equivalent practical experience
At least 5 years of software engineering, with consistently advancing skills and responsibilities
A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles
Experience creating available, scalable, low-latency, global customer management systems
Experience debugging and troubleshooting web services, API, and libraries
Experience or desire to lead a team of Engineers and coach them in their career
At least 4 years of software engineering, with consistently advancing skills and responsibilities
Extensive experience with .Net and C#
Experience with at least one functional/scripting language (JavaScript, Python)
Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue
Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture
Experience in utilizing agentic tools Claude, Cline, etc.
Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.)
Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities
Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience
Self-motivated; work well both independently and collaboratively
A positive attitude and an excellent sense of humor

Nice To Haves

Experience in building a microservice architecture
Experience in working with data storages (SQL or NoSQL)
Experience in writing CI/CD pipelines
Experience in using CDN to deliver static content
Experience in CQRS and/or Event Sourcing
Experience in working with GraphQL
Experience in working with OIDC protocols and managed AuthN/Z frameworks

Responsibilities

Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products
Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards
Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership
Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics
Work with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience
Leads with AI first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards
Comprehensive understanding of metrics and the ability to review the success of a feature and the health of core systems

Benefits

Full-Time position with a competitive salary and Carvana stock compensation
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skill set and share your knowledge with others across the organization
A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow

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