Manager, Emergency and Urgent Care Patient Access

University of Missouri Health Care • Jefferson City, MO

47d

About The Position

MU Health Care is looking for a bold, strategic leader who thrives in fast-paced, high-stakes environments. You bring exceptional organizational skills, a talent for coaching and mentoring, and the ability to inspire teams to deliver excellence under pressure. You’re a decisive problem-solver who can balance operational efficiency with patient safety while navigating complex, multi-site staffing challenges. Collaboration is in your DNA—you know how to align with clinical leadership and drive results through cross-functional partnerships. If you’re ready to lead with confidence, innovate for impact, and make a measurable difference in emergency and urgent care, we want you on our team. ABOUT MU HEALTH CARE MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.

Requirements

• Bachelor’s degree in business administration, finance, accounting, public policy, or a related area or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Total of 6 years of experience required - Three (3) years of healthcare experience. Three (3) years of supervision experience.

Nice To Haves

• Bachelors degree.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Recruit, onboard, and develop Emergency room and Urgent Care staff.
• Guide, coach, and mentor to achieve a high degree of accuracy and professionalism.
• Actively manage the department budget with assistance from the director.
• Align with the clinical leadership structure for reporting, goals, and Key Performance Metrics in a shared service model through multi-disciplinary collaboration.
• Maintain adequate scheduling to ensure patient safety and optimal clinical and financial experience.
• Regulate appropriate span of control to hours of operation including multiple physical sites and 24/7 staffing patterns.
• Responsible for the functional outcome of patient identification and tracking in disaster events or mass influx events for the organization.
• Work towards achieving departmental Key Performance Indicators (KPIs) defined by the Revenue Cycle Leadership and industry standards.
• Monitor department and inpatient activities to ensure compliance with requirements of regulatory agencies such as DNV and CMS Health and Human Services.
• Oversee the efficacy and operational streamlining of vendor systems used in the environment to achieve expected outcomes.
• Work on succession planning.
• Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
• Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees