Manager Patient Access - Emergency Department

Texas Health Resources•Fort Worth, TX

4d•Onsite

About The Position

Manager Patient Access – Emergency Department Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family. Work location: Texas Health Fort Worth Core work hours: Monday – Friday; 8:00a-5:00p; Texas Health Fort Worth is an 851-bed, Magnet-designated, full-service hospital that has served the Fort Worth community since 1930. We offer advanced care in cardiovascular services, high-risk obstetrics, gynecology, neurosciences, sports medicine, and emergency medicine. Our hospital also features certified programs in Advanced Hip and Knee Replacement, Brain Tumor Treatment, Advanced Spine Care, and Advanced Palliative Care. We are also home to a kidney transplant program that underscores our high-acuity capabilities, and we support Graduate Medical Education (GME) to help train the next generation of physicians. Texas Health Fort Worth is Joint Commission-certified as a Comprehensive Cardiac Center, a Comprehensive Stroke Center, and a Level I Trauma Center. We are also a designated Magnet hospital and recognized as the Best Place to Have a Baby in Tarrant County. Texas Health Fort Worth continues to be a top choice in North Texas for emergency services, women’s health, cardiac care, and more.

Requirements

Associate's Degree Business Management or equivalent experience 3 Years Required
3 Years Healthcare insurance, patient access or billing (must include Supervisory or Office Management experience) Required
CHAA - Certified Healthcare Access Associate 6 Months Required
Tech-savvy and proficient in Epic, Microsoft Office Suite, and financial/registration software.
Strong leadership, communication, organizational, interpersonal and critical-thinking skills with a focus on customer service and patient advocacy
Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence
Strong problem-solving and critical-thinking abilities, especially in high-pressure situations.
Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail.
Ability to work with diverse patient populations and show empathy in sensitive financial discussions.
Ability to remain composed and decisive in high-stress or complex situations.
Commitment to continuous improvement, accountability, and service excellence.

Nice To Haves

Patient Access Experience Strongly Preferred
Emergency Department Strongly Preferred
CHAM - Certified Healthcare Access Manager 6 Months Preferred
Bilingual (Spanish) preferred, but not required.

Responsibilities

Team Leadership and Development
Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals.
Conducts regular performance evaluations and provides developmental opportunities for employees.
Mentors and develops staff through goal-setting, coaching, and succession planning.
Addresses performance and behavioral issues with actionable feedback.
Active and engaged to achieve top percentile outcomes within the PAS division for employee
Operations Management
Oversees departmental workflows to ensure efficient operations and resource utilization. Monitors, meets and achieves performance measurements in according to entity KPIs and PAS dashboards
Manages daily schedules, ensuring adequate staffing coverage to meet volume demands and balance productivity impact.
Conducts quality audits to maintain compliance with registration, scheduling, billing, and insurance verification standards.
Serves as a point of escalation and resolution of complex operational or customer service issues.
Customer Service and Patient Experience
Fosters a positive patient journey by modeling customer service excellence and ensuring staff adherence to service standards.
Responds to patient and family inquiries or complaints promptly, ensuring timely resolutions.
Collaborates with clinical and administrative teams to enhance service quality and patient satisfaction.
Compliance and Financial Performance
Ensures adherence to regulatory guidelines, including HIPAA, payer requirements, and hospital policies.
Monitors financial performance, including up-front collections and adherence to financial assistance protocols.
Supports budget preparation and expense control, including overtime management and cost-efficiency measures.
Technology and Process Improvement
Develops and maintains expertise in Patient Access applications and technologies, ensuring effective use by staff.
Analyzes performance data to identify and address trends or workflow opportunities.
Implements and promotes process standardization, automation, and best practices to improve efficiency.
Acts as a change agent, implements improvement for service and RC performance with focus on achievement and high reliability outcomes.
Collaboration and Communication
Acts as a liaison between Patient Access and other departments, ensuring alignment with organizational goals.
Represents the department and entity in system-wide initiatives, committees, and workgroups.
Maintains proactive communication with leadership, staff, and internal/external stakeholders.