Manager, Electric Service (System Operations)

Eversource Energy•Boston, MA

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). This position is jointly accountable, with other Electric Operations Managers, for providing safe, reliable and cost-effective electric service to customers. This position is primarily responsible for coordinating work performed on the electric system and response to customer outage. This position oversees highly skilled system operations personnel at system operations control centers on a 24 hour, 7-day per week basis. This position also requires frequent off-hour interactions with staff and other stakeholders. Essential Functions: Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Monitors operating and financial objectives and ensures alignment with organization and corporate goals. Develops control center staff. Implements programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff. Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization. Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch. Assists in the planning and implementation of technological enhancements for the System Operations Centers. Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes. Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts. Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards. Qualifications: Technical Knowledge/Skill: Requires a comprehensive understanding of the Company’s transmission and distribution network. Knowledge of utility transmission and distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes Knowledge of SCADA and outage management systems Planning and organizational skills, project and schedule management skills including computerized trouble work and materials management and scheduling tools Ability to use PC desktop applications (e.g. Microsoft Word and Excel) Working knowledge of labor contracts Education: Requires a Bachelor of Science Degree in Engineering or related discipline or equivalent experience. MS in Engineering or MBA preferred. Experience: Ten (10) or more years managing or supervising groups engaged in transmission/distribution or related activities. Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and process management. Licenses & Certifications: None Working Conditions: Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary. At times requires working long hours in response to outage situations. #elecajd #LI-ES3 Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $166,150.00-$184,610.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Who we are: Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.

Requirements

Requires a comprehensive understanding of the Company’s transmission and distribution network.
Knowledge of utility transmission and distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes
Knowledge of SCADA and outage management systems
Planning and organizational skills, project and schedule management skills including computerized trouble work and materials management and scheduling tools
Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
Working knowledge of labor contracts
Requires a Bachelor of Science Degree in Engineering or related discipline or equivalent experience.
Ten (10) or more years managing or supervising groups engaged in transmission/distribution or related activities.
Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and process management.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
At times requires working long hours in response to outage situations.

Nice To Haves

MS in Engineering or MBA preferred.

Responsibilities

Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process.
Analyzes and recommends resource levels to plan, develop and implement policies and practices.
Monitors operating and financial objectives and ensures alignment with organization and corporate goals.
Develops control center staff.
Implements programs to ensure employees possess technical and behavioral skills required to support operating plans.
Manages, selects, coaches and develops staff.
Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization.
Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch.
Assists in the planning and implementation of technological enhancements for the System Operations Centers.
Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes.
Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts.
Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards.