Manager, Electric Program Management

Pacific Gas And Electric Company•West Sacramento, CA

3d•$140,000 - $238,000•Hybrid

About The Position

The Non-Energy Billing Governance department is defining billing process standards and providing overall governance and oversight for non-energy billing. The Joint Utilities team manages joint pole ownership and tenant agreements with various utilities and other entities and ensures timely and accurate billing. The team also ensures compliance with the agreements set forth in the Northern California Joint Pole Association (NCJPA) and the California Public Utilities Commission (CPUC). The Joint Utilities Manager leads and directs a team of supervisors, individual contributors and contractors who review pre and post construction joint use documents, facilitate resolution of disputes (called Form 7’s), and perform billing function for collection of amounts owed related to Joint Pole, Tenant and Owner-to-owner programs. In addition, the Manager supports the enterprise with joint use issues and other potential compliance issues. Incumbents foster a safe work culture and environment, ensuring that employees adhere to all company and regulatory safety policies, practices and requirements. This position is hybrid, working from your remote office and your assigned location based on business need. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Requirements

Bachelor's degree in business, engineering, or other relevant discipline or equivalent experience.
8 years of relevant experience in areas such as: electric construction, maintenance, service planning, compliance, financial planning or quality control/assurance.
3 years leadership or team lead experience.

Nice To Haves

PMI-Project Management Institute PMP-Project Management Professional certification
Strong knowledge of electric utility business operations practices such as maintenance & construction, estimating, design and planning.
Thorough understanding of regulatory requirements or tariffs for assigned program work.
Knowledge of project and program management concepts, methods and practices.
Leadership and coaching skills.
Good written and verbal communication and interpersonal skills to develop and deliver presentations to various audiences.
Influence and negotiation ability, including strong meeting facilitation skills, to effectively prioritize work based on business need and risk assessments.
Analytical problem solving and decision-making ability.
Adaptability to adjust to changing business dynamics and priorities.
Excellent customer service skills.
Strong business and financial acumen to develop & propose and/or monitor and manage program budget.
Knowledge of process improvement concepts, methods and best practices.
Knowledge of SAP or similar ERP system.

Responsibilities

Assigned Joint Pole, Tenant and Owner to Owner programs.
Manages the annual planning for assigned program work, considering factors that might affect demand for work, expected volumes and unit costs, partnering with related departments/leaders. May be involved in long term forecasting. May also prepare detailed cycle work plans and/or regular reviews of actual work completions vs. forecasts and partner with team and leadership to address variances.
Develops metrics and monitors performance of work within assigned program. Sets and achieves staff goals in support of established functional objectives.
Collects, consolidates and analyzes work completion information to determine overall trending. Develops and delivers presentation on program status, risk and corrective measures to leaders of various levels, including executive.
Leads process improvement initiatives. Oversees process and procedure development, implementation, communications and training for new programs and/or changes to existing programs. Coaches staff to identify gaps in work methods, procedures, processes or training and partners with stakeholders to recommend solutions. Ensures consistency with related work processes, standards and procedures. May function as a consultant, subject matter expert or a project manager depending upon the needs of the various business partners.
Ensures work is prioritized based on available resources, size of the project portfolio, costs, risks, exposures or customer needs, while remaining compliant with applicable regulations.
Ensures that all programs are managed in accordance with applicable regulatory requirements, filings, tariffs and follow established guiding principles/best practices. Monitors compliance with Company and California Public Utilities Commission (CPUC) regulations, construction standards, and requirements.
Partners with Director in developing policies and relevant governance, processes, infrastructure, documentation and tools to support the program.
Ensures required CPUC reporting on the program work is completed and delivered to the appropriate parties. May be involved in researching, writing, or developing information for the General Rate Case. May develop and/or provide expert witness testimony or other information to CPUC or other external agency.
Depending on nature of project work in program, may have interface with external customer organizations. Handles sensitive, escalated customer issues.
May participate as a member of the Incident Command structure during times of significant events, such as storms, or earthquakes.
Manages staff to accomplish results through effective recruitment and selection, training and development, performance management, and rewards and recognition.