Manager, E-Commerce - Olympic & Paralympic Games

TKO

2d•$75,000 - $100,000

About The Position

The Ecommerce Manager will own day-to-day site execution, optimization, and merchandising for On Location’s premium hospitality sites. This role is critical in driving conversion, ensuring homepage and category refresh cadence, and maintaining cross-functional alignment across design, marketing, and leadership teams.

Requirements

5+ years of ecommerce experience managing site operations, merchandising, and conversion optimization
Proven ability to translate insights into action—driving measurable lifts in traffic, engagement, and conversion through UX, content, and merchandising improvements.
Hands-on experience with ecommerce and CMS platforms, analytics tools, and A/B testing frameworks.
Strong understanding of UX/UI principles, digital merchandising, SEO fundamentals, and cross-channel performance measurement.
Skilled collaborator who can partner with marketing, creative, product, and tech teams to deliver aligned, on-brand digital experiences.
Confident communicator comfortable presenting data-driven recommendations and creative concepts to senior leadership.
Detail-oriented, organized, and proactive—with a passion for premium user experiences and continuous optimization.

Responsibilities

Oversee daily site operations and ensure all ecommerce properties meet monthly conversion and revenue goals.
Monitor GA4, Amplitude, and Looker dashboards; deliver actionable insights weekly.
Define and execute ongoing A/B and multivariate testing to improve user flow, CTAs, and trust signals.
Manage coordination with the Tech team on bug fixes, enhancements, and platform stability.
Maintain a biweekly homepage and category refresh cadence featuring key packages, trending experiences, and event milestones.
Collaborate with UX and Design to implement merchandising modules (e.g., Trending Packages, Top Experiences, Official Access).
Partner with Creative and Marketing to develop landing pages and digital assets, managing the review and approval process with senior leadership to ensure alignment on messaging, creative direction, and strategic priorities before deployment.
Partner with Marketing, Paid media and CRM to align campaigns and drive conversion from email and paid traffic to site.
Work closely with Design, Brand, and Content teams to maintain consistency with On Location’s premium visual identity and tone.
Coordinate with Product/Tech on the ecommerce roadmap, prioritizing enhancements that deliver measurable business impact.
Facilitate creative and stakeholder reviews—collating feedback, presenting updates, and securing final approvals as needed
Deliver weekly performance snapshots highlighting key ecommerce and engagement KPIs, including: Traffic & Conversion Metrics: sessions, users, transactions, conversion rate (CVR), average order value (AOV), and revenue performance. Funnel & Checkout Insights: add-to-cart rate, cart abandonment, and checkout drop-off trends. Engagement Indicators: bounce rate, pages per session, session duration, and click-through rates across homepage, category, and product modules. Top Performing Content: best-selling packages, high-converting landing pages, and modules driving the most engagement.
Provide insight-driven commentary on drivers of performance and areas for optimization across merchandising, UX, and acquisition channels.
Track key metrics across all sites and flag performance risks or emerging opportunities early.
Partner with Analytics, Marketing, Paid Media and CRM teams to connect on-site behavior with campaign performance, lead quality, and conversion-to-deposit outcomes.