TITOL™ Manager, E-Commerce

Complex • Los Angeles, CA

17d • $85,000 - $100,000 • Onsite

About The Position

Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts + more. TITOL™ is seeking an experienced E-Commerce Manager to oversee and optimize digital D2C operations across all TITOL™ Shopify stores and other digital needs. This role requires deep Shopify expertise, strong technical and creative capabilities, and the ability to collaborate effectively across multiple teams in a fast-paced, dynamic environment. Working Environment: In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.

Requirements

• 3–5+ years of e-commerce experience with significant Shopify expertise.
• Strong proficiency in HTML, CSS, JavaScript, and web development fundamentals.
• Experience with analytics, design, and e-commerce tools (Google Analytics, Klaviyo, Photoshop, Figma, GitHub, etc.).
• Excellent organizational, communication, and problem-solving skills.
• Passion for e-commerce, creativity, and data-driven decision making.

Responsibilities

• Manage all aspects of the Shopify backend: product setup, descriptions, imagery, tax codes, categories, warehousing, and shipping details.
• Maintain and optimize store functionality using advanced Shopify knowledge, including troubleshooting and feature implementation.
• Leverage proficiency in HTML, CSS, JavaScript, and related tools to support site updates, enhancements, and customizations.
• Use tools like Google Analytics, Klaviyo, GitHub, Figma, Photoshop, VPNs, and command-line workflows to support daily operations.
• Track inventory across all SKUs and warehouse locations; coordinate reorders with production teams.
• Communicate daily with 3PL and warehousing partners regarding shipments, stock changes, and new product/store launches.
• Collaborate with creative and brand teams to support image resizing, graphic asset creation, and the development of e-commerce launch strategies.
• Assist in creating and executing digital marketing initiatives, including email and SMS campaigns.
• Generate and analyze Shopify data reports on sales, conversions, product trends, and marketing performance to identify opportunities for improvement.
• Develop insights and best practices based on campaign performance to inform future strategies.
• Ensure compliance with privacy and accessibility standards (GDPR, CCPA-CRPA, W3C) and apply strong problem-solving skills to resolve digital challenges quickly.
• Use an understanding of basic retail economics to support business decisions with performance-focused recommendations.
• Manage multiple projects simultaneously while maintaining strong attention to detail and the ability to reprioritize quickly.
• Thrive as a collaborative team player who contributes ideas, enhances others’ concepts, and works well in a fast-paced, creative environment.
• Maintain a data-obsessed, insight-driven mindset, constantly seeking opportunities to improve processes and outcomes.

Benefits

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees