Manager, Drone Strategy & Operations
About The Position
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by tens of millions of people, then we want to talk to you! We are hiring for a role which offers a unique opportunity to shape the future of last-mile logistics by: Leading our efforts to deliver the best end-to-end customer experience in drone delivery Building scalable playbooks and SOPs to resolve common customer pain points Collaborating with product, engineering, support, operations, marketing, and external partners to build + pilot tools, streamline workflows, and lay the foundation for scale Improving awareness and education of drone delivery’s consumer value proposition, across speed, quality, affordability, safety, and energy efficiency Traveling up to 20% of the time This is a hybrid role based in the Bay Area. Regular in-person collaboration with cross-functional partners is required to shape product direction, test workflows, and accelerate decision-making.
Requirements
- You Use Data to Drive Action: You're confident in SQL and use data to diagnose problems, prioritize work, and guide decisions
- You Build for Scale: You don’t just patch issues—you think about how things should work at 10x the volume
- You’re Curious About Autonomy: You’re excited about new technologies and want to help shape how they’re used in the real world
- You Lead with Clarity: You’ve led cross-functional groups or coached teams and know how to align others and drive strong execution
- You Move Fast—and Bring Others With You: You’re action-oriented, collaborative, and know how to keep cross-functional partners in sync
- You Understand the Airspace—or Want To: You’re interested in how drone delivery fits into real-world regulations and logistics, now and in the future.
Responsibilities
- Lead a small, high-performing team
- Talk to our customers and merchant-partners on a regular basis, ensuring that we’re developing the right experiences in the short- and long-term
- Influence how we define, evaluate, and expand new service areas to ensure strong operational performance
- Consistently stay close to the consumer experience to ensure we are building the right product to attract, engage, and retain customers at scale
- Be the tip of the spear in ensuring that as many customers ordering as many carts from as many merchants are eligible for drone delivery
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
