Manager, Distribution Solutions
About The Position
Ingram Content Group (ICG) is seeking a Manager, Distribution Solutions to join our team in LaVergne, TN just outside the Nashville area. This role provides ongoing support of all Ingram Publisher Services (IPS), Distribution Solutions clients, as well as project management for client integrations and cross-functional project management, as and when needed. Manages the day-to-day relationships to ensure the timely and efficient delivery of warehouse and fulfillment services. Integrates and terminates IPS, Distribution Solutions client publishers into and out of the Ingram systems, as needed. Instructs clients on industry best practices, in consultation with clients and counsels them on the tools available through ICG. Supports the implementation management processes by facilitating communication and coordination efforts on the completion of deliverables. Recommends process and system enhancements, as and when needed. Works as a team member with the Director, Distribution Solutions, the Distribution Solutions Business Operations team and the IPS Business Operation Team. Manages Client Services Lead and Senior Client Services Coordinator positions, helping to develop them to allow for delegation of front-line client care and management. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Requirements
- Bachelor’s degree or year-for-year directly related experience in account management
- 5 years leading implementation projects, process improvement, change management, or transition projects
Responsibilities
- Manages day-to-day operational relationship with all Distribution Solutions clients.
- Partners with other Ingram business teams (Wholesale, IT, Transportation, Lightning Source (LSI), IPS Ops, Digital Services, etc) to troubleshoot, problem solve and improve efficiencies and processes that benefit Ingram and the client and drives implementation of these innovations.
- Works with management on the preparation of and co-presents presentations at MBD and Client Business Review meetings
- Drives project management best practices for client and business initiatives and manages all aspects of integrating a Distribution Solutions client (new client; contract renewal/ update; or other special project, etc.), ensuring a complete intake and for a smooth on-boarding experience, account setup and an on-time implementation.
- Translates clients’ business needs and requirements into actionable tasks for Ingram team and vice versa.
- Responsible for reporting and analysis as it pertains to daily business operations and the overall implementation process
- Facilitates the implementation of IPS publishers with other company offerings, i.e., Lightning Source, Ingram Digital, Channel Fulfillment and others, as applicable.
- Presents reports during client review meeting with IPS leadership and sales.
- Manages day-to-day activities of the assigned team, developing a working knowledge of systems and helping team grow and achieve success within roles and ICG.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code & Flexible Schedules (per team)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
