Manager Dispatch Transport

Cemex • Temple Terrace, FL

3d

About The Position

The Transport Dispatch Manager must have extensive knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast pace environment, and have excellent organizational skills.

Requirements

• Bachelor's degree or equivialent working experience
• 5 years experience in dispatching, scheduling, and shipping in the Transportation industry or similar
• 3 to 5 years experience in managing a dispatch department
• Effective written and oral communicator with all levels of the organization.
• Detail oriented with strong organizational skills.
• Team-orientated approach, with ability to work independently as a self-starter.
• Demonstrated leadership and decision-making ability through performance, assessment and interview process is required.
• Proficient in Microsoft Office Programs. (i.e. Word, Excel, Office)
• Must wear protective equipment while at the location
• Requires some work after normal business hours and on weekends, as well as ability to respond to emergency situations. Ability to travel less than 20%.
• Requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree
• Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently Job involves sitting most of the time, but also involves walking or standing for brief periods of time
• While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors as well as function safely around heavy rolling equipment
• Must be able to perform all job functions which include, but may not be limited to, pushing, turning, and/or pulling of controls

Nice To Haves

• Bilingual is a plua

Responsibilities

• Supervise and assist with customer calls for deliveries and customer requests. This includes monitoring inbound phone traffic and distributing assigned tasks to staff to accommodate fluctuating call volume.
• Coordinate customer requests for billing questions.
• Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies.
• Ensure orders are scheduled properly.
• Direct supervision of line employees, including CSRs, Schedulers and Shippers.
• Provide direction, training and development within the work group.
• Complete a variety of reports daily.
• Communicate/interact with internal and external customers on a daily basis.
• Monitor data screen usage.
• Communicate and implement company work rules, performance standards and department operating policies.
• Facilitate employee reviews, discipline, coaching and counseling.
• Other duties as assigned.

Benefits

• CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees