Manager, Digital Services

USTA National Headquarters • Orlando, FL

59d • $57,000 - $65,000 • Hybrid

About The Position

Manage the ongoing strategies, tactics, and application of NTRP; manage the strategic development, tactical execution, and day-to-day operations of NTRP and USTA rankings to ensure USTA Competition Data Products provide players with an equitable, reliable measure of competitive ability. NTRP Drive the strategic development and comprehensive testing of NTRP policies, methodologies, and algorithm updates. Manage the NTRP rating run and publishing process, including related activities with Active, USTA, and the ratings team. Serve as a key consultant and SME on NTRP, collaborating with cross-functional teams to put NTRP in a position of 35x35 growth. Support researching and responding to player and staff rating inquiries and appeals. Lead NTRP operations team and serve as staff member to NTRP Advisory Committee Rankings Oversee the application of USTA rankings for adult, junior, and wheelchair tournaments. Monitor and analyze the accuracy of USTA rankings, including updates to the ranking guidelines and calculations. Serve as the subject matter expert on various cross-functional teams involved with the application of USTA ranking systems. Manage the USTA ranking system and enhancements, including the final ranking process and applicable ranking updates. Develop a ranking education strategy to inform providers and players, and drive desired engagement from parents, players, and staff. WTN Support key WTN projects and tasks focused on enhancing the accuracy and driving wider adoption of the rating system. This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy. This position is considered exempt

Requirements

• Previous experience with rankings and ratings, including technical maintenance, enhancement, and product strategy
• College degree or equivalent experience
• Identifiable tennis background
• High-level computer systems knowledge, including development standards and processes, with specific experience with testing and QA
• Proficiency in advanced mathematics
• Excellent computer skills
• Excellent verbal, written, and interpersonal communication skills
• Detail oriented

Responsibilities

• Drive the strategic development and comprehensive testing of NTRP policies, methodologies, and algorithm updates.
• Manage the NTRP rating run and publishing process, including related activities with Active, USTA, and the ratings team.
• Serve as a key consultant and SME on NTRP, collaborating with cross-functional teams to put NTRP in a position of 35x35 growth.
• Support researching and responding to player and staff rating inquiries and appeals.
• Lead NTRP operations team and serve as staff member to NTRP Advisory Committee
• Oversee the application of USTA rankings for adult, junior, and wheelchair tournaments.
• Monitor and analyze the accuracy of USTA rankings, including updates to the ranking guidelines and calculations.
• Serve as the subject matter expert on various cross-functional teams involved with the application of USTA ranking systems.
• Manage the USTA ranking system and enhancements, including the final ranking process and applicable ranking updates.
• Develop a ranking education strategy to inform providers and players, and drive desired engagement from parents, players, and staff.
• Support key WTN projects and tasks focused on enhancing the accuracy and driving wider adoption of the rating system.

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees