Manager, Digital Service

Comcast • Philadelphia, PA

7d • Onsite

About The Position

We’re looking for a digital product leader who’s energized by uncovering customer needs and transforming those insights into exceptional experiences. In this role, you’ll partner across product and digital teams to shape end‑to‑end journeys, eliminate friction, and elevate our dot‑com experience into one that feels effortless, intuitive, and genuinely helpful for the customers who rely on it every day. This role has an in-office requirement and is located in Philadelphia, PA.

Requirements

• Strong Communication Skills: Ability to convey complex information clearly and persuasively in both written and verbal formats.
• Collaboration Mindset: Experience working in inclusive, team-oriented environments and supporting junior team members.
• Adaptability: Comfort with evolving business needs and varied responsibilities.
• Problem-Solving Ability: Proactive approach to identifying and resolving product-related challenges.
• Analytical Thinking: Ability to interpret data and translate insights into actionable recommendations.
• Experience with Tools: Familiarity with product management tools (e.g. Jira, Confluence) and data visualization platforms is a plus.

Nice To Haves

• Education: Bachelor’s degree in Business, Computer Science, or related field; MBA or equivalent experience is a plus.
• Experience: 2–4 years in product management, business analysis, or related roles.
• Technical Acumen: Understanding of software development processes and agile methodologies.
• Data Skills: Ability to work with analytics tools (e.g. Tableau, Power BI) and interpret performance metrics.
• Industry Knowledge: Experience in [insert relevant industry, e.g. telecommunications, SaaS, digital platforms].
• Certifications: Product Management or Agile certifications (e.g. CSPO, Pragmatic Institute) are advantageous.

Responsibilities

• Convert business requirements into product requirements and user stories; define evaluation criteria for new functionality.
• Provide Design Feedback: Offer input on UI/UX designs based on user feedback and product objectives.
• Prepare for Launch: Assist in coordinating product launches, including testing, documentation, and communication.
• Support Product Development: Help define and prioritize features in collaboration with platform and design teams.
• Coordinate Projects: Track timelines, deliverables, and dependencies for product-related initiatives.
• Engage Cross-Functionally: Work closely with design, platform, and business teams to refine product features and ensure alignment with user needs.
• Analyze Opportunities: Identify product enhancements that align with business goals and customer feedback through testing.
• Monitor Performance: Use dashboards and reports to track product performance and user behavior.
• Collaborate with Stakeholders: Gather input and share updates with internal teams and external partners.
• Execute Tactically: Contribute to the implementation of product strategies and initiatives set by senior leadership.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees