Digital Service Advisor

Bayer • Tulsa, OK

2d

About The Position

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
Digital Service Advisor
The Digital Service Advisor (DSA) advances FieldView’s digital business performance by transforming key metrics into strategic engagement initiatives and promoting digital fluency across the organization. The role provides strategic leadership by translating insights into scalable solutions that strengthen execution and support enterprise-wide priorities. Through clear communication, expert product knowledge, and structured collaboration, the DSA drives integrated digital initiatives and ensures that FieldView’s digital strategy is delivered with excellence, consistency, and measurable impact.
This position is Creve Coeur, MO-based, or available for candidates in the Midwest, ideally in the role’s territory: NE, KS, or CO.

Requirements

• BA/BS Degree, preferably in agriculture, business, marketing, or related field.
• Strong interpersonal skills with a passion for customer interactions and service
• Strong working knowledge of Fieldview
• Customer support and/or account management experience
• Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
• Limited travel required

Nice To Haves

• Experience leading teams through influence
• Agriculture data and management experience
• Prior experience in customer support increasing customer satisfaction, adoption, and retention
• Ability to build strong relationships over the phone

Responsibilities

• Conduct weekly update meetings with Digital Enablement Leads (DEL)
• Responsible for delivering regional digital targets include FieldView subscription activation, program targets and Commercial Team Incentive (CTI) targets
• Analyze business metrics and transform insights into customer engagement strategies
• Be and expert in the Climate FieldView product, learning features, benefits, and how they add value to our customers’ operation
• Prepare and give relevant, targeted product presentation to large and small audiences
• Utilize Salesforce to track accountability and efficiencies
• Represent FieldView to our customers in a professional manner consistent with our brand
• Proactively communicate and own regional engagement metrics
• Communicate NPS metrics to our territories
• Track retention
• Cases/Tasks
• CTI
• Create strategic implementation plans to impact territory success.
• Identify unused allocation opportunities and create an action plan
• Identify 2 data layers and 1 advanced feature used over the last year
• Promo Codes
• NPS, retention, enrollment, communications
• Conduct cross functional collaboration to strengthen digital engagement outcomes and uphold regional strategic objectives.
• Regularly work with Marketing, Digital Programs, and Support
• Tracking customers' digital program success and tasking DEL team with noncompliance resolutions.
• Accountable for contributing to digital programs resolution on noncompliant opportunities
• Ticket escalations
• Variety changes
• Solve data inconsistencies
• Proactively coach and guide Advisors (dealers) to engage their customers in FieldView products
• Advisor Onboardings
• DFI Sessions
• Identify opportunities to improve/optimize Advisor experience, operation, and tools
• Assist with elevated support requests from the DEL team and accelerate resolution processes based on seasonal needs
• Communication between Technical Product Support (TPS) and DELs
• Digital programs
• Elevated product support
• Hardware orders
• Partner with the DEL team to ensure knowledge continuity
• Ticket escalation
• DFI

Benefits

• health care
• vision
• dental
• retirement
• PTO
• sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees