Manager, Digital Quality Assurance

AAA Mid-Atlantic•Cincinnati, OH

4d•$105,147 - $193,264•Hybrid

About The Position

AAA Club Alliance is hiring for a Manager, Digital Quality Assurance to join the team! This role is responsible for the overall quality, testing, and release readiness of AAA’s public-facing digital platforms, including web and related digital properties. The Manager is responsible for quality outcomes end-to-end across testing, automation strategy, release management, customer-reported issues, and continuous improvement ensuring digital experiences meet customer, business, and compliance expectations. What We Offer: As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes: A competitive salary; the starting base salary range is: $105,147-$193,264 Annual Bonus + Annual Merit Increase Eligibility Hybrid schedule (3 days on-site weekly) Comprehensive health benefits package 3+ weeks of paid time off accrued during your first year 401(K) plan with company match up to 7% Professional development opportunities and tuition reimbursement Paid time off to volunteer & company-sponsored volunteer events throughout the year Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience). A combination of education and experience may be considered in lieu of a degree.
Minimum of 10-+ years of experience in QA, testing, or quality engineering for web-based applications required.
Prior people management experience required.
Proven experience as a hands-on / working QA manager or lead required.
Strong manual testing expertise across web platforms required.
Experience owning or driving release management required.
Familiarity with test automation tools and frameworks (e.g., Selenium, Playwright, Cypress) required.
Experience with Jira and defect tracking workflows required.
Experience with ADA WCAG 2.1 AA and PCI compliance required.
Strong understanding of SDLC, Agile and Waterfall methodologies.
Working knowledge of HTML, CSS, JavaScript, and modern web architectures
Deep knowledge of quality assurance practices for web-based and digital platforms, including manual, regression, exploratory, and production validation testing
Strong hands-on manual testing skills, with the ability to execute and prioritize testing in fast-paced, high-volume release environments
Working knowledge of test automation concepts and frameworks, including the ability to review scripts, evaluate coverage, and guide automation strategy
Proven ability to own and drive release management, including release readiness assessment, go/no-go decisioning, deployment validation, and post-release support
Understanding of modern software development life cycles (SDLC), including Agile and Waterfall methodologies, and how QA integrates throughout
Ability to analyze and mitigate quality risk, balancing scope, timelines, and customer impact to support informed release decisions
Strong defect management and root-cause analysis skills, including tracking, reporting, and continuous improvement of quality outcomes
Knowledge of accessibility (ADA WCAG 2.1 AA) and compliance requirements, including PCI and security standards relevant to digital platforms
Ability to collaborate cross-functionally with Engineering, Product, UX, Content, DevOps, and Customer/Member Relations teams
Demonstrated people-management and coaching skills, including workload prioritization, performance feedback, and team development
Effective communication skills, with the ability to clearly convey quality status, risks, and release readiness to technical and non-technical stakeholders
Proficiency with QA and delivery tools, such as Jira, defect tracking systems, and test management tools

Responsibilities

Perform manual functional, regression, exploratory, and production validation testing for digital platforms
Create, execute, and analyze test scenarios to support production go/no-go decisions.
Review requirements, user stories, and designs to define acceptance criteria and test coverage
Ensure proper functionality, American with Disabilities Act (ADA) compliance, Payment Card Industry (PCI) compliance, and end-user acceptance
Validate fixes, enhancements, and hotfixes across browsers, devices, and environments
Act as the final quality authority for releases impacting customer-facing digital properties
Provide prioritization, mentorship, coaching, and performance management
Balance team workload while remaining a hands-on contributor.
Support professional development and skill growth across manual and automated testing
Establish clear roles, responsibilities, and expectations within the QA function
Own and drive the release management process for digital platforms
Coordinate release planning across Engineering, Product, Content, Marketing, and Support teams
Manage release schedules, cutover activities, deployment validation, and post-release checkouts
Communicate release readiness, risks, and outcomes to stakeholders
Serve as the escalation point for release issues and production defects
Partner with Customer/Member Relations to triage customer-reported issues and complaints
Serve as the “customer pain-points” owner for digital platforms
Lead defect triage, root-cause analysis, and quality improvement initiatives
Use production data, customer feedback, and surveys to inform testing and quality strategy
Provide leadership and direction for test automation strategy in partnership with the Software Development Engineer in Test (SDET).
Review automated test coverage, scripts, and execution results
Ensure automated testing aligns with Continuous Integration/Continuous Delivery (CI/CD) pipelines and release workflows
Collaborate closely with software engineers to embed quality earlier in the Software Development Life Cycle (SDLC)
Reduce reliance on third-party QA vendors by strengthening internal capabilities
Own QA processes, standards, documentation, and best practices
Ensure effective use of Jira for defect tracking, test cases, and release coordination
Maintain and improve regression test plans and test environments
Monitor trends in digital quality, accessibility, compliance, and testing tools.
Provide regular reporting on quality metrics, defects, and release performance
Other duties as assigned

Benefits

Annual Bonus + Annual Merit Increase Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year