Manager, Digital Product - Client & Clinical Experience - AZ

CVS Health

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Digital Product for Client & Clinical Experience is skilled and experienced to lead a product development team. Responsible for team backlog development and prioritization, maintaining the integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team metrics to achieve the defined objectives and key results (OKRs), aligned with business objectives. This individual share accountability with the Engineering counterpart for the delivery of outcomes by the team. Position Description Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensures alignment with the vision, strategy and roadmap as user needs and as priorities change. Leads refinement sessions, provides applicable feedback on user stories, and ensures quality has been achieved by validating that the story meets the acceptance criteria. Supports testing, deployment, release, and post-release activities. Works directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements. Uses performance data to identify issues quickly and develop new insights and hypothesis about product health. Tracks team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives; socializes progress and consistently reinforces objectives. Collaborates closely with engineering, design, architecture, operations and other team members, as a part of the cross-functional team, using product and agile practices. Produces the product or experience demo and presents to stakeholders via collaboration with the team. Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic/initiative. Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team; assess and refines as needed Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences

Requirements

• 5+ years’ work experience
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept product strategy experience

Nice To Haves

• Management consulting experience
• Collaborating with multi-disciplinary product teams

Responsibilities

• Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog
• Leads refinement sessions, provides applicable feedback on user stories, and ensures quality has been achieved by validating that the story meets the acceptance criteria.
• Supports testing, deployment, release, and post-release activities.
• Works directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements.
• Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.
• Tracks team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives; socializes progress and consistently reinforces objectives.
• Collaborates closely with engineering, design, architecture, operations and other team members, as a part of the cross-functional team, using product and agile practices.
• Produces the product or experience demo and presents to stakeholders via collaboration with the team.
• Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic/initiative.
• Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team; assess and refines as needed
• Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager