Manager, Digital Product - Client & Clinical Experience

CVS Health

12d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Technology Product Management, is skilled and experienced to lead a product development team, often for a component of a product or experience. This role contributes to the product vision and translates it for the product development team. They are responsible for team backlog development and prioritization, maintaining the integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team metrics to achieve the defined objectives and key results (OKRs), aligned with business objectives. This individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team.

Requirements

• 5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field.
• Previous experience in agile product development helpful
• 5+ years required experience in software product management, with demonstrated success in building large-scale consumer-facing products
• Strong critical thinker who makes balanced, insightful decisions is able to make confident decisions about their respective area
• Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goals
• Fact-based problem solver with the ability to proactively identify and address potential issues, and evaluate alternative courses of action
• Collaborative style, with the ability to establish working relationships across the senior management team, business units, as well as with external advisors and constituents
• Self-starter; comfortable jumping in as needed to support the team
• Creates a safe environment for everyone to bring their whole selves to work every day
• Communicates concepts in a clear and understandable manner to direct leaders and peers, actively participates in team discussions, and seeks opportunities to present information
• Thinks beyond the day-to-day, taking a long-term, big-picture view
• Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience

Nice To Haves

• Prior working experience with a software development team in an agile environment; healthcare industry experience is a plus
• Ability to drive cross functional teams to alignment in the midst of ambiguity
• Data-driven decision making and quantitative analysis skills
• General understanding of core programming and computer science concepts

Responsibilities

• Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensures alignment with the vision, strategy and roadmap as user needs and as priorities change.
• Leads refinement sessions, provides applicable feedback on user stories, and ensures quality has been achieved by validating that the story meets the acceptance criteria.
• Supports testing, deployment, release, and post-release activities.
• Works directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements.
• Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.
• Tracks team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives; socializes progress and consistently reinforces objectives.
• Collaborates closely with engineering, design, architecture, operations and other team members, as a part of the cross-functional team, using product and agile practices.
• Produces the product or experience demo and presents to stakeholders via collaboration with the team.
• Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic/initiative.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level