Manager - Digital Product Ops

American Express•Phoenix, AZ

5d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Loyalty & Benefits Governance and Reporting team, part of Digital Product Operations, is at the heart of American Express' customer experience—delivering high-impact capabilities that enable cardmembers to earn and redeem rewards, enjoy travel perks, and access partner benefits across channels and geographies. We are in the midst of a major transformation—modernizing our legacy systems to a scalable, resilient, and configurable platform that powers the next generation of loyalty experiences. This year marks a critical phase in that journey, and we are looking for a bold, strategic, and pragmatic leader to take charge . This role will lead governance efforts over the broader scope of the Governance and Reporting program, including support of the US and International Modernization programs, GLB reporting, and strengthening processes, tools and functions.

Requirements

7+ years of program management experience, or 5+ years of focus on technology transformations with experience reporting directly to senior leaders
Demonstrated ability to drive clarity in ambiguity, balance competing priorities, and influence cross-functional teams and senior stakeholders.
Strategic thinker with sharp execution focus—able to align long-term vision with near-term delivery.
Excellent facilitation, communication, and negotiation skills.
Ability to craft executive level materials (e.g., communications and presentations).
Strong O365 skillset (e.g., PowerPoint, Word, Excel)
Deep appreciation for controls, compliance, and risk frameworks in a highly regulated environment.
Bachelor's degree or equivalent experience; advanced degree a plus

Responsibilities

Support the Global Loyalty and Benefits Governance & Reporting functions.
Partner with GLB teams to identify opportunities for reporting, templates, and operational efficiency opportunities.
Present to and represent GLB Governance priorities and initiatives in meetings and forums.
Identify efficiency opportunities and build capabilities utilizing AI and automation to streamline and strengthen our approach and program.
Create, maintain and refine operations and process documentation to ensure consistency and efficiency across the organization.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities