Manager - Digital Product Management

American Express•Phoenix, AZ

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Job Description: The Enterprise Comm’s & Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services (MPS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world. You will be part of a new team, this team is responsible for creating/manage products supporting the segmentation, targeting & eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap. An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

Requirements

Product Management experience in onboarding, integrating and scaling MarTech tools.
In-depth experience with Customer Data Platforms & related tool sets, e.g. Adobe CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Colud, mParticle, Segment.
In-depth knowledge and experience in data management, including data mapping, governance, schema creation and customer data modeling.
Understanding of SDK implementations and server-to-server integrations.
Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.
Experience in Agile software development process such as Scrum.
Ability to translate technical terminology to business partners and business requirements to technology partners.
Proficient in creating and delivering executive presentations along with excellent communication skills, written and verbal.
Must have strong work ethic with a global mindset and have the ability to work independently and within a team; with a "can do" attitude toward creative problem solving.

Nice To Haves

SAFe training and certification a plus.

Responsibilities

Subject matter expert on Customer Data Platforms, its capabilities, integrations, and limitations
Ability to contribute to overall MarTech product design, roadmap & work in partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs
Partner with key stakeholders to identify and document needs
Strategize and document a scalable CDP implementation tailored to AXP needs.
Translate Marketing team’s requirements into Product/process designs and define end-to-end workflow for marketing platforms.
Collaborate with cross-functional teams, including marketing, Marketing operations, Design, Engineering, DevOPS, Info security etc.
Create & own product backlog, conduct sprint planning, backlog grooming, demos, and retrospectives with engineering & product teams.
Oversee data management on CDP, including building schemas for batch and streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.
Collaboration on platform enhancement requests, assisting in prioritization of requests with the respective vendor
Creative thinker, able to re-envision existing processes to support new product development and product improvements.

Benefits

Competitive base salaries
Bonus incentives
12%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities