Manager, Digital Operations

Shepard Exposition Services•Atlanta, GA

12h•$95,000 - $115,000

About The Position

The Manager, Digital Operations serves as the strategic owner of Shepard’s digital event solutions, operating at the intersection of technology, operations, sales enablement, and vendor strategy. This role is responsible for designing scalable digital solutions, establishing pricing and vendor models, and ensuring profitable, high‑quality delivery of digital products and services for clients and internal partners. The position exercises independent judgment on matters of significance and leads through functional expertise rather than people management.

Requirements

Minimum of 3–5 years of experience in digital solutions, event technology, operations, or related fields.
Demonstrated ability to exercise discretion and independent judgment on matters of significance, including pricing, vendor strategy, and solution design.
Strong understanding of digital event technologies, content workflows, and vendor ecosystems.
Proven ability to influence cross‑functional stakeholders without direct authority.
Excellent communication, problem‑solving, and organizational skills.
Ability to manage multiple priorities in a fast‑paced, event‑driven environment.
Bachelor’s degree in Digital Media, Technology, Marketing, or a related field preferred; equivalent experience may be substituted.
Ability to travel domestically and work extended hours during peak event periods.
Ability to stand, walk, and work in event environments for extended periods when onsite.
Ability to use standard office equipment and technology.

Responsibilities

Design and architect digital event solutions aligned to client objectives, operational capabilities, and profitability targets.
Develop, refine, and maintain pricing models, productized offerings, and solution frameworks for digital products and services.
Evaluate, select, and manage digital vendors and partners; establish standards, preferred partnerships, and cost structures.
Exercise independent judgment within established guidelines to make recommendations and decisions that affect financial outcomes, delivery risk, and customer satisfaction.
Serve as a subject‑matter expert and strategic advisor to sales teams and account executives during client discovery, solution design, and proposal development.
Provide onsite support for digital and hybrid events, serving as the primary escalation point for technical or delivery issues.
Ensure digital solutions are executed in alignment with approved scopes, quality standards, and client expectations.
Collaborate with operations and project teams to ensure readiness, staffing alignment, and seamless execution of digital components.
Oversee and contribute to digital content creation and technical builds as needed to support solution delivery.
Manage outsourced content partners and review deliverables to ensure technical accuracy and brand alignment.
Maintain documentation, templates, and playbooks to support repeatable and scalable delivery.
Partner with Finance, Procurement, Operations, and Sales to align digital offerings with business strategy and performance goals.
Analyze performance metrics, customer feedback, and financial outcomes to recommend process improvements.
Lead pilots, proofs of concept, and adoption of emerging digital technologies.