Manager, Digital Consumer Experience & E-Commerce
About The Position
This role leads the strategy, planning, and execution of digital marketing campaigns and destination programs across our client's web, app, and online store platforms. The Manager ensures guest-first digital experiences are consistently delivered, meet business objectives, and evolve with platform capabilities. In addition to owning high-impact initiatives, the Manager provides guidance and oversight for programs and campaigns managed by the Senior Specialist. Balancing strategic planning with hands-on execution, this role drives cross-functional alignment, upholds delivery standards, and champions ongoing improvement. This position has been designated as hybrid, contributing from the Orlando office a minimum of three days per week. Consistent attendance is a job requirement. Bachelor's degree in Marketing, Communications, Business or Advertising is required; Master's degree is a plus
Requirements
- 7+ years of experience in digital marketing, eCommerce, or related fields, with proven ability to manage complex projects from strategy through execution across web and app platforms
- Demonstrated experience and success in eCommerce project management and marketing from concept to completion
- Excellent client service and problem-solving skills, able to identify and anticipate both opportunities and problems and drive them to resolution
- Strong project management, trafficking, and organizational skills, with high attention to detail; Proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
- Strong ability to understand the current status of multiple projects at a given time and follow up as needed
- Goal-oriented, self-motivated, creative, flexible and adaptable to new situations
- Thrive in a structured and systematic approach
- Extensive computer knowledge and proficiency in business software applications
- Superior communication and interpersonal skills to develop cross functional relationships
- Creative thinking, particularly when it comes to alternative ways of accomplishing goals and objectives and accomplishing Minimal Viable Product
- Outstanding communication skills, both written and verbal
- Proven ability to develop presentations and present concepts and/or business recommendations clearly
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Nice To Haves
- Master's degree is a plus
- Practical knowledge of Content Management System (CMS) publishing as well as website analytics tools preferred
- Project management or business analysis experience preferred
- Hands-on experience with content management systems (CMS) and website analytics tools (e.g., Adobe Analytics, QM) preferred
- Advanced Excel & PowerPoint experience is a plus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Number of Employees
1,001-5,000 employees
