Manager, Digital Account Management

About the position

The Manager of Digital Account Management will be responsible for managing and supporting a group of Account Managers responsible for the end-to-end digital campaign management for our local markets. The team manager will lead the day-to-day workflow for digital campaign tactics. This includes co-leading briefings, capturing and disseminating action items and next steps, and working with the digital operations leads to ensure that all campaign processes are executed effectively and efficiently.

Responsibilities

• Management and training of the Account Management team members
• Work with internal team to ensure the digital process and workflow is effective and efficient
• Planning approval and guidance
• System management for billing, invoicing, and revenue allocation
• Local and National support and approval with Operative One (Order Management System)
• Management and monitoring of all planning requests and responses
• Oversight of all post-sales campaign pacing and delivery
• Indirect management and support of the Local Digital Campaign Managers
• Rolling out pertinent information and documentation
• Assist in managing team wiki with new information, and documentation
• Contribute to the weekly Account Manager briefings
• Responding to appropriate email questions from local and national campaign managers
• Participate in Manager level meetings to discuss better processes or needed rollouts to help support the Pre and Post Sales Processes

Requirements

• 3-4 years managing a sales support team, preferably with a lean toward planning and campaign fulfillment
• Ability to manage and prioritize a large volume of projects with tight deadlines from conception to completion
• Understanding of trafficking and ad server systems
• Post Sales operations expert
• Excellent verbal and written communication skills
• Excellent problem solving and decision-making skills
• Strong organizational skills and attention to detail
• Strong interpersonal skills and the ability to be a great teammate as well as motivate a team
• Proactive and inventive
• Flexible and able to quickly adapt to change

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks