Manager, Detroit Water Site Support

Emerson • Novi, MI

26d • Onsite

About The Position

Emerson is searching for a Manager, Detroit Water Site Support for our Power & Water Solutions team in Novi, MI!
If you are currently searching for an opportunity to grow your career, this role offers the chance to lead a talented team while strengthening customer partnerships across local water and wastewater treatment sites. You will guide day to day engineering support activities, champion customer satisfaction, and help drive operational excellence.
Power & Water Solutions is an industry-leading controls automation company that focuses on providing applications in the renewable (solar, hydro, wind), fossil (natural gas and coal) power generation, and water treatment plants sectors. We focus on upgrading existing plant control systems with industry-leading automation controls and instrumentation to promote the sustainability and longevity of our North American power grid and wastewater infrastructure.
Join us!

Requirements

• Bachelor’s degree in engineering, technical discipline, or equivalent.
• A minimum of 8 years’ experience in field service, project management or similar.
• Willingness and ability to travel up to 25% of the time, domestically.
• Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• Demonstrated experience in project management and people leadership
• Control systems experience, Ovation strongly preferred
• Previous experience in systems integration
• Experience in the Water/Wastewater Treatment Industry
• PE, PMP, or related professional certifications.

Responsibilities

• Provide on site leadership in the Novi, MI office, supporting daily operational needs.
• Oversee work assignments and development of a team of local site engineers.
• Deliver high quality customer support including system troubleshooting, field services, system startups, upgrades, and small project execution.
• Build and maintain strong customer relationships to promote satisfaction and long term business growth.
• Develop training and growth plans to ensure team members are technically and professionally prepared to meet customer needs.
• Collaborate closely with the Manager of Detroit Water Projects to forecast and staff site support aligned with project schedules.
• Support estimating efforts and resource planning for future customer support needs.
• Lead effective solutions to customer challenges that strengthen Emerson’s position within the water and wastewater treatment industry.
• Partner with customers to collaboratively resolve technical, contractual, and warranty matters while balancing business goals and service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager