Manager, Desktop Systems and Operations

Brandeis University is delighted to announce a career opportunity as a Manager, Desktop Systems and Operations in the IT Department. If you are looking for an opportunity to work on a beautiful suburban campus with lots of perks including free parking, look no further. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. We also offer a generous paid time off benefit. If you are looking to advance your career through educational opportunities, Brandeis offers free tuition for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match. The Manager, Desktop Systems and Operations executes the vision and direction of the Associate Director of Desktop Systems Engineering by leading and directing community-facing operations and service programs within the IT Service Center (ITSC) including the Help Desk and the Computer Repair Shop. This is a program lead position with advanced technical skills and industry knowledge. It provides directions to FT and PT staff, and temp contractors in support of 7000+ faculty, staff, students, alumni, and other affiliates; oversees scheduling and performance appraisal of professional staff, provides and directs an excellent training and documentation program in collaboration with the Sr. Service Management Analyst and Sr. Desktop Systems specialist; ensures an effective knowledge base, dept wiki, webpage and other emerging forms of info sharing; drives attainment of SLA's and customer success metrics; assists in departmental long-range strategic planning and project management. The manager ensures that standards and effective processes are followed for outstanding customer service; evaluates ITSC support operations and systems for best methods of staff efficiency and client service success, and is the functional lead of advanced technical support for senior administration and other white-glove clientele.