Manager Deployment, Dynamics 365

Caterpillar Inc.•Peoria, IL

About The Position

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network. We are seeking a delivery-focused Deployment Manager; Dynamics 365 to lead a team of Deployment Consultants supporting Caterpillar Dealers in the Americas and their selected System Integrator to deploy our Dealer ERP Template. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to program objectives, managing risks and dependencies, and ensuring consistent, high-quality outcomes through scaled Agile practices.

Requirements

ERP & Systems Knowledge (MS Dynamics 365 focus)
Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
Understanding of ERP configuration, security, and integrations with related systems.
Awareness of Microsoft release cycles and ability to assess new features for business value.
Knowledge of System product lifecycle management, including adoption and change management.
Implementation: Knowledge of how to run applications for organizations, including Caterpillar Dealers; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Plans for allocation of resources in line with unit goals, technical and business objectives.
IT Program Management: Knowledge of project management with Caterpillar Dealers; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Directs team members in analyzing client requirements in an appropriate manner.
IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule.

Nice To Haves

Demonstrate the ability to and experience of building teams, processes and organizational frameworks in relation to ERP and System deployments
Working experience of deploying Microsoft D365 and leveraging Mavim, Leapworks and Walkme.
The position typically requires a college or university degree or certification that is equivalent.
Proven experience designing and implementing Dynamics 365 Customer Service
Strong understanding of customer service and support operations
Experience with full lifecycle implementations of Dynamics 365, from requirements gathering to deployment
Extensive experience in systems architecture, focused on Microsoft Dynamics 365 implementations
Microsoft Azure: Experience with Azure PaaS and IaaS services, including Azure Functions, Logic Apps, Service Bus, Event Grid, and Azure Data Factory
Power Platform: Proficiency with Power Apps, Power Automate, Power BI, and AI Builder
Integration Technologies: Experience with Azure API Management, Logic Apps, Azure Service Bus, and Azure Integration Services
Data & Analytics: Knowledge of Azure Synapse Analytics, Power BI, and data modeling for Dynamics 365 implementations
DevOps: Experience with Azure DevOps, including source control, pipelines, and ALM practices for Dynamics 365
Security: Knowledge of Microsoft Entra ID (formerly Azure AD), role-based security, and data protection in Dynamics 365 implementations
Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions.
Knowledge of Caterpillar business and dealership operations preferred
Interest in AI transformation

Responsibilities

Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects, including overseeing project responsibilities and schedules.
Developing contingency plans for potential risks.
Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.
Carry “Voice of the Dealer” into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365
Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.
Serving as an collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams.
Facilitating meetings and discussions with Caterpillar Dealer and Cat Digital leaders to share continual update and full transparency of status on deployment projects.
Lead and mentor existing team members to foster a high-performing Agile culture
Identifying, escalating, and tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.
Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.
Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template
Give strategic leadership to your deployment team and set working priorities.
Achieve Enterprise set Deployment targets for each calendar year.
Manage team T&E budget.
Limited Travel required. (Up to 25% of working time)