IT Manager, Dynamics 365

Silvi Concrete Products•Fairless Hills, PA

About The Position

The IT Manager, D365 is responsible for advancing the organization by leading, coordinating, and delivering system implementations (by project phase and/or module) and managing integration activities. This role is focused on achieving deliverables against time and cost constraints. The ideal candidate has strong project management knowledge, a functional understanding of the D365 Finance & Operations application, and experience managing integrations between D365 and other 3 rd party systems . Lead Microsoft D365 implementation and enhancement initiatives, throughout all lifecycle phases Define project scope, deliverables, timelines, resource plans, and budgets Coordinate with internal stakeholders, external consultants / vendor resources to ensure cohesive delivery Liaise between business stakeholders, technical teams, and D365 partners Collaborate across all functional departments to capture and prioritize requirements and implementation activities Translate technical details into functional information for business stakeholders and vice versa Oversee testing, data migration, and deployment activities. Advance and execute against the integration strategy for D365 and third-party applications (ERP, CRM, HRIS, EDI, Power Platform, etc.) Partner with consultants, developers, and business resources to maintain the integration architecture and support error handling activities Maintain master data integrity and standardization across all connected systems. Identify opportunities to improve system performance, user experience, and business efficiency Create, maintain, and present project documentation (e.g., project plans, requirements specifications, and testing reports) Ensure compliance with corporate IT and security policies Lead communication activities including status reporting, and stakeholder updates Be a change agent. Collaborate with employees across all departments to identify and mitigate risks to the adoption of new processes and systems Advise and support project teams to ensure that change management activities are incorporated into project plans and acted upon Partner with business resources to manage change impacts and user adoption Support the development of training plans; Create and deliver training modules Create and deliver executive level presentations highlighting the transition from current to future state, risks, mitigation approaches, and benefits realization Stay current with Microsoft updates, roadmap changes, and best practices

Requirements

Proven leader or individual contributor with demonstrated skills and experience in project management, system implementations, and change management in large-scale or transformational, IT initiatives
Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
At least 3 years of project management experience in enterprise software implementations.
At least 2 years of direct experience with the Microsoft Dynamics 365 Finance & Operations platform.
Experience managing or supporting systems integrations and working with integration tools (e.g., Azure, APIs, Power Platform, MuleSoft).
Strong understanding of SDLC, project management methodologies, and change management practices.
Self-starter with the ability to lead teams through ambiguity to solve problems and drive results
Strong organizational, communication, interpersonal, relationship-building skills conducive to collaboration and the achievement of objectives; Demonstrated ability to work well in a cross-functional environment
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
Influencing skills and independent thinking when working with a broad range of stakeholders, from senior leaders to subject matter experts
Expertise with the full Microsoft Office Suite and SharePoint along with project management knowledge within Microsoft DevOps
Travel with personal vehicle to and from various plants and client locations (Mileage and tolls will be reimbursed)
Possess a valid Driver's license

Nice To Haves

Master’s degree in a related field, is a plus
In depth knowledge of the Finance and Supply Chain modules, is a plus
Industry experience (Concrete, aggregate – cement, sand, stone), is a big plus
Certifications (e.g., Dynamics 365, Azure, Power Platform, PMP/PMI), are a plus

Responsibilities

Lead Microsoft D365 implementation and enhancement initiatives, throughout all lifecycle phases
Define project scope, deliverables, timelines, resource plans, and budgets
Coordinate with internal stakeholders, external consultants / vendor resources to ensure cohesive delivery
Liaise between business stakeholders, technical teams, and D365 partners
Collaborate across all functional departments to capture and prioritize requirements and implementation activities
Translate technical details into functional information for business stakeholders and vice versa
Oversee testing, data migration, and deployment activities.
Advance and execute against the integration strategy for D365 and third-party applications (ERP, CRM, HRIS, EDI, Power Platform, etc.)
Partner with consultants, developers, and business resources to maintain the integration architecture and support error handling activities
Maintain master data integrity and standardization across all connected systems.
Identify opportunities to improve system performance, user experience, and business efficiency
Create, maintain, and present project documentation (e.g., project plans, requirements specifications, and testing reports)
Ensure compliance with corporate IT and security policies
Lead communication activities including status reporting, and stakeholder updates
Be a change agent. Collaborate with employees across all departments to identify and mitigate risks to the adoption of new processes and systems
Advise and support project teams to ensure that change management activities are incorporated into project plans and acted upon
Partner with business resources to manage change impacts and user adoption
Support the development of training plans; Create and deliver training modules
Create and deliver executive level presentations highlighting the transition from current to future state, risks, mitigation approaches, and benefits realization
Stay current with Microsoft updates, roadmap changes, and best practices