Manager, Delivery

TELUS Digital•Durham, NC

14d•Hybrid

About The Position

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location and Flexibility Our Manager, Delivery, is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. The Boston office is not required to be in the office on Wednesdays The Opportunity As a Manager, Delivery, you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.

Requirements

7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
You've managed projects in which you mentor other product, development, design, and testing team members
Professional or personal experience utilizing AI tools

Nice To Haves

Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Responsibilities

Drive product development, leading the creation of products that are critical to our clients’ businesses
Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
Engage directly with clients, managing the account details, project scope, and relationship

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